Job Description

Join our team as a Collections Manager , leading a high-performing team responsible for servicing members with past-due consumer and residential loans. This role requires exceptional leadership, risk management, and problem-solving abilities, along with expertise in late-stage collections, skip tracing, bankruptcies, and repossessions.

Key Responsibilities

Team Leadership:

• Develop and manage a cohesive, high-performing team.
• Set department goals and ensure accountability through performance management.
• Foster employee engagement through training and incentive programs.

Collections Operations:

• Implement strategies and processes for effective collections management.
• Leverage advanced technology, including AI and automation, to improve efficiency.
• Oversee asset recovery, legal processing, and compliance with FDCPA.
• Provide data analysis and reporting to guide decision-making and achieve goals.

Cross-Functional Collaboration:

• Work with Lending, Risk, Legal, and Technology teams to align strategies.
• Maintain effective communication and cooperation across departments.
• Deliver regular updates and insights to senior leadership.

Future-Focused Innovation:

• Stay updated on industry trends and best practices to drive innovation.
• Use a mix of human resources and technology to enhance member service and operational efficiency.

Performance Expectations

• Achieve acceptable delinquency and loan loss ratios.
• Foster accountability and role clarity within the team.
• Encourage innovation by inspiring curiosity and promoting problem-solving.

Qualifications

• Experience: * 5+ years in financial services, with 2+ years in leadership roles in a credit union or bank. * Proven expertise in collections, sales, and digital strategies.
• Skills: * Strong interpersonal, analytical, and problem-solving abilities. * Proficiency in Excel, CRM systems, and predictive modeling tools (e.g., Python, R, SAS). * Familiarity with collections technology, including AI-driven tools and automation systems.

Additional Information

Why Join Us?

Be part of a dynamic, member-focused organization that values innovation and collaboration. Lead a team dedicated to delivering outstanding service while driving results.

Apply today to make a meaningful impact in financial services!