Household Furniture has been providing affordable high quality furniture in the El Paso area for over 75 years. We offer a variety of benefits and competitive pay, but we also offer growth opportunities in a family-oriented environment. Our employees are dedicated to providing the best customer service and are passionate about their work. We are always looking for new talent and invite you to start a new career with El Paso’s fastest growing furniture retailer Household Furniture.

Description

The Collections Manager will be responsible for managing and maintaining the companies accounts receivables. This individual will collaborate with company management to achieve business goals, maintain and create new processes that improve the customer experience, establish effective customer credit lending parameters, and improve the company’s collection metrics

Duties and Responsibilities:

Manage customer accounts

Handle all customer account questions and issues

Handle all advanced account collections including but not limited to hot checks, charge-offs, repossessions, and bankruptcies

Assist collectors in researching individuals to obtain new address and or contact information when needed

Contacting customers regarding their accounts via phone, text, email, and home visits if necessary

Negotiate payment arrangements when needed

Taking payments in person as well as by phone and web

Properly documenting all customer contacts and collection efforts

Keep customer information current including name, address, work information and references

Make sure all account information is updated and current

Route the outside collector so he is efficient and covers all areas of town during the week

Monitor outside collectors efforts and results

Required skills:

Bilingual

Comfortable navigation computer software

Superior written and verbal communication skills, bilingual

Ability to listen to customers to negotiate solutions and resolve conflict

Must be highly organized with strong multitasking, prioritization and time managements skills

Knowledge of current State and Federal collection laws and standards

Ability to work both independently and as a group

Must possess a valid driver's license

Ability to work evenings and weekends - see attached work schedule

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

Medical insurance

100% Company funded retirement plan

Vacation pay

Large employee discount

Opportunity for advancement

Free use of company gym

Work Schedule

Sunday OFF

Monday 11 am - 8 pm

Tuesday 11 am - 8 pm

Wednesday OFF

Thursday 10 am - 7 pm

Friday 11 am - 8 pm

Saturday 9 am - 6 pm

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.