Absolute Staffing & Consulting Solutions are looking for a Collections Representative to join our team of professionals. If the description below sounds like you, Apply Now!
Responsibilities Include:
- Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day).
- Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full.
- Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments.
- Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans.
- Navigate different client systems to locate customer accounts and document all collections activities.
Required Skills and Experience:
- 2-3 years of experience in a high volume, call center environment
- At least 1 year of previous consumer collections experience
- Are proficient in the use of Microsoft Office (Word, PowerPoint and Excel)
- Professional and empathetic customer service and negotiation skills
- Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred
- Experience with CUBS (Columbia Ultimate Business Systems) is a plus!