Collections Representative

Absolute Staffing & Consulting Solutions

Collections Representative

Chicago, IL
Full Time
Paid
  • Responsibilities

    Absolute Staffing & Consulting Solutions are looking for a Collections Representative to join our team of professionals. If the description below sounds like you, Apply Now!

    Responsibilities Include:

    • Use manual and automated dialing to contact delinquent account holders from across the country by telephone (averaging about 200 outbound calls a day).
    • Request for payment of the outstanding balance in full or create alternative payment plans for the delinquent account holder if they cannot pay the outstanding balance in full.
    • Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments.
    • Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans.
    • Navigate different client systems to locate customer accounts and document all collections activities.

    Required Skills and Experience:

    • 2-3 years of experience in a high volume, call center environment
    • At least 1 year of previous consumer collections experience
    • Are proficient in the use of Microsoft Office (Word, PowerPoint and Excel)
    • Professional and empathetic customer service and negotiation skills
    • Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred
    • Experience with CUBS (Columbia Ultimate Business Systems) is a plus!