Job Description

We are seeking motivated, competitive, and experienced candidates **** to join our growing Collections team where you will play a critical role in negotiating payment from customers who have fallen delinquent (past due) on their personal loan accounts.

As a collections agent at RIVO you will benefit from new accounts being provided daily and a lucrative bonus structure , unlocking unlimited earning potential! The more you collect and recover from customer accounts, the more you earn – APPLY TODAY!

Why Apply?

• Uncapped monthly Bonus potential (top collectors earning $5k+ each month)!
• Hands-on training program geared to set you up for success!
• Additional spiffs based on performance!

What You’ll Do:

• Negotiate timely payment from customers by engaging in respectful and persuasive communication via phone, voicemail, email, and text in a call center environment – new collections accounts provided daily!
• Meet and exceed individual collections quotas through effective negotiation techniques, objection handling, and follow-up strategies.
• Adhere to daily and monthly production KPIs and collections performance metrics, including minimum collection quotas, call volume, on-call time etc.
• Utilize strong communication, effective negotiation techniques, persistence, and persuasion skills to drive customer payments with resilience and professionalism.
• Educate customers on the long-term benefits of resolving their collections account balance for future use of our lending products, services, and competitive advantages that will help them with their long-term financial goals.
• Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping.
• Perform other duties and responsibilities as assigned.

Qualifications

What We Look For:

We are looking for hard working and money motivated candidates who have a positive mindset and are eager to learn our unique Collections tactics and processes! If you have strong negotiation and communication skills with an intrinsic drive to meet collections quotas and grow your pay - apply today!

• High school diploma, GED, or equivalent experience required.
• A positive attitude, resilience, and ability to handle rejection gracefully.
• Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas.
• Adaptability to evolving negotiation techniques, strategies, and product offerings.
• Exhibits a can-do attitude, is coachable, and motivated to achieve collections quotas.
• Extremely reliable and dependable.
• Excellent negotiation skills and strong comfortability with persistence.
• Prior collections experience in a quota driven position within a call center environment is strongly preferred.
• Collecting on unsecured collections accounts strongly preferred.
• Prior work experience as a collector, collections agent, collections specialist, debt recovery specialist, debt collector, debt collections agent, asset recovery specialist, asset recovery agent, accounts receivable, accounts receivable specialist, billing specialist, etc. is strongly preferred.
• Previous experience within a KPI driven call center environment and handling a high volume of outbound dials strongly preferred.
• Strong ability to remain professional in escalated customer situations.

Additional Information

We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. The starting hourly rate for this job is $20.00 per hour.

RIVO Holdings, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, disability, age (40 years old or older) and genetic information (including family medical history), past or present military or veteran status, or any other characteristic protected by applicable law.