Job Description

The Collection Specialist maintains contact with B2B customers who have outstanding account balances to ensure that these balances are paid in a timely manner.

Responsibilities Include:

• Accountable for reducing delinquency for assigned accounts.
• High volume of inbound and outbound email and phone calls for B2B collections.
• Overcome objections that customers may have about making payments toward their account and help them understand their responsibilities.
• Provide thorough and accurate documentation to support collection attempts.
• Research accounts receivable issues as required or directed.
• Resolve accounts receivable issues, such as invoice discrepancies and customer overpayments, by providing excellent customer service.
• Process customer refunds and account adjustments.
• Organize workload to ensure accurate and complete collections for each event.
• Enlist the efforts of Sales and Senior Management when necessary to accelerate the collection process. Communicate and follow up effectively with sales departments regarding customer accounts on a timely basis.
• Liaison with an outside collection agency on delinquent accounts.
• Maintain excellent customer service internally and externally.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Dept., including gathering documentation needed to place accounts with Collections.
• Adhere to general accounting practices where applicable.

Qualifications

• 1-year minimum healthcare experience with billing or insurance verification required.
• Basic understanding of insurance terminology (out-of-network benefit s vs. in-network benefits, as well as coinsurance, co-pays, and deductibles), in addition to general billing practices.
• Coding/Billing Certificate from an accredited institute or school preferred.
• Experience with behavioral health treatment preferred.
• Knowledge of SUD, IOP, and Mental Health programs.
• Knowledge and experience with EMR and billing software programs required.
• Knowledge and experience with Medics software a plus

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why Discovery Behavioral Health is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

Additional Information

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/

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Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.