Benefits:

401(k)

Dental insurance

Employee discounts

Opportunity for advancement

Paid time off

Vision insurance

Job Summary:

We are seeking an experienced Collections Specialist to join our team. In this role, you will manage overdue accounts, apply effective collection practices, and handle garnishments and legal proceedings as needed. The ideal candidate will have a strong background in collections, excellent communication skills, and the ability to navigate legal processes to ensure timely payment recovery while maintaining positive customer relationships.

Key Responsibilities:

Account Management:

Monitor and manage delinquent accounts.

Initiate contact with customers to negotiate payment plans and resolve outstanding balances.

Collection Practices:

Implement effective collection strategies and follow-up procedures.

Maintain accurate records of collection activities, communications, and payments.

Legal Proceedings & Garnishments:

Work with legal teams to prepare and manage documentation for legal actions.

Initiate and process garnishments when required by law.

Stay updated on federal and state regulations related to collections and garnishments.

Customer Relations:

Provide exceptional customer service while discussing sensitive financial matters.

Address customer disputes and queries regarding their accounts.

Reporting & Compliance:

Prepare regular reports on collection activities and account statuses.

Ensure compliance with all applicable laws and company policies.

Collaboration:

Coordinate with internal departments such as Accounting, Legal, and Customer Service to ensure a unified approach to collections.

Assist in the development and refinement of collections policies and procedures.