Job Description
Job Profile
Job Title: Collections Specialist
Location: Sparks Glencoe, MD
Hire Type: Temp to Perm
Pay Range: $20-$24/hr
Work Model: Onsite
Work Shift: Monday- Friday 7:30am-4pm (flex start time) Recruiter Contact: Natalie Dunn I natalie@marykraft.com I 443-345-3303
Nature & Scope:
Positional Overview
Are you a detail-oriented professional with a knack for problem-solving and strong communication skills? Our client is looking for a Collection Specialist to join their team in a temporary-to-permanent role! In this position, you will play a key role in monitoring, identifying, and collecting on aged accounts receivable while ensuring compliance with company policies. You’ll be responsible for investigating invoice and payment discrepancies, collaborating closely with customers, sales representatives, and cash accountants to resolve issues efficiently. If you thrive in a fast-paced environment and have a passion for maintaining financial accuracy, we’d love to hear from you. Apply today!
Role & Responsibility:
Tasks That Will Lead To Your Success
· Monitor accounts receivable and identify outstanding debts.
· Contact customers with overdue accounts in a professional manner and attempt to either collect the overdue amount or negotiate a payment plan to collect installments while keeping and improving customer relations.
· Identify issues attributing to account delinquency and discuss them with management.
· Maintain accurate and up to date records of all collection activities and communications.
· Coordinate with various departments to address and resolve customer issues or inconsistencies resulting in payment delinquencies.
· Monitor and submit regular reports on the status of unpaid accounts and any repayment progress.
· Develops and maintains positive professional work relationships and effectively uses verbal and written communication to ensure successful workflow optimization.
· Provide timely and accurate feedback to customer queries.
· Provide analytical and critical thinking skills to improve/maintain our collection processes.
· Ability to handle escalated calls related to collections in a professional manner.
· Ensure compliance with all relevant contracts, laws and regulations.
· Performs other tasks & duties as assigned or required.
Skills & Experience
Qualifications That Will Help You Thrive
· 5+ years of proven knowledge of billing procedures and collection techniques with an aptitude for numbers.
· Familiarity with laws related to debt collection.
· General understanding of accounting principles and practices.
· Strong ability to prioritize tasks, manage time effectively, and work independently or as a part of a team and adapt to a fast-changing environment.
· Demonstrates strong time management, organizational skills, and attention to detail, managing multiple tasks within time constraints and shifting priorities.
· Must have analytical, problem-solving, and customer service or collections experience, along with excellent written and verbal communication skills.
· High level of integrity and reliability.
· Proficient with Microsoft Office Suite, such as Outlook, Word, Excel.
· Ability to learn new software and systems quickly.
· Experience working in a CRM is a plus.
Company Description
Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.
We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.
Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.\r\n\r\nWe’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.