Collections Specialist

Do you love working with numbers? Do you want to be the driving force behind increasing profits of a growing company?

Then, don’t miss your chance to join our Franchise as a new Collections Specialist. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our franchise is seeking someone who is great on the phone, has excellent accounting skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with an opportunity to learn and grow.

Primary Responsibilities

Calling customers to obtain payments

Posting customer payments by recording checks, and credit card transactions

Updating receivables by totaling unpaid invoices

Maintaining records of invoices, debits, and credits

Resolving collections by examining customer payment plans and payment history

Keeping organized and detailed documentation of all correspondence with customers

Handling customer disputes in regards to payments or invoicing

Handling all Liens and documentation of such records

Reporting monthly statements

Position Requirements

1+ year(s) of experience with QuickBooks Pro® (most recent versions) and Microsoft Office Suite

1+ years of experience with bookkeeping and collection activities

Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

Polite, confident, and excellent customer service skills, including listening and questioning skills

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented multi-tasker

Capability to work in a fast-paced, team-oriented office environment

Ability to learn new software, including Xactimate® and proprietary software

Ability to successfully complete a background check subject to applicable law

Hours

40 hours/week, flexible to work overtime when required, varying between 8 a.m. and 5 p.m.

Pay Rate

Competitive pay based on experience.

Please visit our website, PLEASE MANUALLY ADD THE URL FOR YOUR WEBSITE HERE, for additional information.

SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.