Job Description
Credit Union is seeking a Collector II. This position will preserve the credit union's assets by managing delinquent accounts, collecting overdue loan payments, recovering collateral, training and supporting other collectors, disposing of repossessed collateral, and filing bankruptcy claims.
Essential Functions & Responsibilities
- Contact delinquent accounts via phone, mail, and electronic communication.
- Analyze the financial situations of delinquent borrowers and take appropriate action to bring accounts current.
- Conduct skip tracing for accounts when traditional communication methods are unsuccessful.
- Review accounts for potential workout situations or collection extensions that meet established requirements.
- Initiate repossession of collateral when efforts to bring the loan current are unsuccessful.
- File bankruptcy claims and provide necessary follow-up.
- Prepare and forward required documentation to attorneys for legal action against members when necessary.
- Inform management of trends in loan underwriting contributing to delinquent or charged-off loans.
- Perform other duties as assigned.
Performance Measurements
- Maintain the credit union's charged-off and delinquent accounts within acceptable levels.
- Maximize the collection and recovery of credit union assets from delinquent and charged-off accounts.
- Ensure all collection activities are conducted legally and adhere to credit union policies, procedures, and relevant regulations.
- Keep management informed about operational issues impacting the credit union's collection efforts.
- Be punctual and prepared to work during scheduled hours.
- Proactively review accounts, collaborate with members to address delinquencies, and treat members with respect and dignity.