Job Description

TITLE: Experience Specialist

REPORTS TO: General Manager, Assistant General Manager, Leadership Team

EXPECTATIONS:

Role & Responsibilities:

Experience Specialists ensure that each guest has a memorable visit by engaging and showcasing their vibrant personality and naturally warm presence within a colorful experience that is shared with people of all ages. Color Factory is committed to creating a welcoming, inclusive, and safe environment for guests and staff alike, and our team members are responsible for actively supporting these values.

The ideal candidate: is highly motivated, values artistic concepts, has a strong sense of emotional intelligence, discernment and is passionate about providing exceptional service.

Customer Engagement:

• Cultivates an environment that promotes genuine connections with guests
• Demonstrates decision-making skills that enhance guests experiences in an empowered manner
• Has a clear, professional, and informative communication style
• Adapts quickly to changing priorities and customer needs
• Thrives in a dynamic and collaborative environment
• Shows dedication by putting safety first and educating guests on all safety practices
• Demonstrates knowledge of artistic concepts and takes ownership over designated zone

Development:

• Supports new hires through mentorship and coworkers through exceptional teamwork and effective communication
• Eager to learn
• Shows support and respect for team members and leadership
• Possesses self-awareness and practices self-development
• Collaborates and actively participates in pre-shift meetings
• Demonstrates decision making skills that enhances professionalism

Aesthetic Understanding:

• Supports brand messaging by assuring rooms are clean and orderly. Regular cleaning duties include (but are not limited to): dusting, sanitizing surfaces and installation materials (i.e., ball pit), cleaning floors, changing garbage, etc.
• Ensures daily setup fits the artistic design created for the space, and visual standards are maintained.
• Is aware of professional presence and acts as a brand ambassador reflective of the companys values and aesthetic

Requirements:

• Must be 18 years or older
• Must have 2-3 years of experience in customer service, particularly in a fast paced environment
• Must be punctual and reliable
• Must be inclusive and discerning
• Flexible schedule is preferred; weekend availability required
• Flexible with tasks throughout the work day.
• Has the ability to stand for an extended period of time and lift materials, as needed
• Responsible for participating in cleaning procedures for all areas of the venue.

About Color Factory:

Color Factory is a collaborative interactive exhibit that debuted in San Francisco in August 2017. What was intended as a month-long run unexpectedly flourished as a celebration of color and creativity that lasted for another eight sold-out months. We have since opened our flagship in New York City in August 2018, where weve seen consistently sold-out crowds. In 20,000 square feet, we feature brand-new participatory installations of colors weve collected around the city hues that invite curiosity, discovery and play.

In October 2019, we opened in Houston, Texas. Some of our favorite artists, creatives, designers and makers have teamed up with us to tell their unique color stories and engage all of the senses in unexpected ways.

Color Factory provides a unique experience carefully designed to be enjoyed by all ages. Through guided activities, interactive installations, and special treats and surprises we hope to connect our guests to the colorful moments within our communities and in their own daily lives.