POSITION SUMMARY

Review of completed packages prior to invoicing; maintain the timely closure and invoicing of open work packages. Assist in the analysis of collected data.

JOB RESPONSIBLITIES

Ø Review of completed work packages for errors and compliance with contractual terms.

Ø Maintain the timely closure and accurate invoicing of open work packages in accordance with contractual terms inclusive of material and outsourced services.

Ø Post-check work package reviews identifying issues that impact margin in collaboration with the program managers.

Ø Prepare Account Receivable statements and assist the Program manager / Sales representative with the customer communication – collection effort.

Ø Performs routine posting in conjunction with accounting department instructions.

Ø Assist in the cost effectiveness analysis of projects or services and generate reports on work-order margins.

Ø Prepare estimates for labor and materials used by management for purposes such as planning, organizing and scheduling work.

Ø Performs special projects and other tasks as directed by the Manager Program Management and Analysis

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

Education:

Ø High School Diploma or equivalent, prefer bachelor's degree.

Ø Ability to understand, analyze, summarize and document the results of large amounts of data is highly desirable.

Experience:

Ø Entry level generally 1-2 years professional experience or less.

Ø Prefer 3+ years of experience working within MRO industry in a customer service support role.

Ø Prefer a high level of proficiency with MS Office, Quantum, and Lotus Notes.

Knowledge, Skills & Abilities:

Ø Assignments require thorough knowledge in technical and specialty area and in all possible tasks and responsibilities of the job function.

Ø Role takes leadership for applying new processes and skills to improve the operations status quo.

Ø Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Ø Knowledge of administrative procedures and systems and being an example with respect to maintaining files and records.

Ø Excellent communication and interpersonal skills and demonstrated ability to interact in a proactive, customer service manner with customers during stressful situations.

Working Conditions / Environment/ Special Requirements

Ø Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.

Ø Ability to work flexible hours and different shift(s) if required, including weekends and nights