Benefits:

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Benefits/Perks:

Competitive Salary based on experience

Medical insurance and voluntary dental, vision, and life insurance options

Health Savings Account funding

401k matching program

Paid Time Off and Generous Holiday Schedule

Professional Development

Job Description:

Our Account Managers are responsible for maintaining and growing relationships with our clients, ensuring their insurance needs are met, and providing outstanding service. The ideal candidate will have a proven background in a professional office environment, detail oriented, with excellent communication skills.

Responsibilities

Establish and build customer relationships

Respond to customer inquiries regarding insurance policies, coverage and changes

Maintain detailed records of customer conversations and policy changes

Stay informed on carrier products and industry standards

Prepare and maintain accurate summaries of insurance, schedules, and proposals

Serve as a liaison between clients and carriers to resolve service issues and policy interpretation

Collaborate with Producers in policy review and delivery

Contact clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

Qualifications

Minimum 1 year experience in a professional customer service role, insurance experience a plus.

Excellent customer service, analytical, problem solving and conflict resolution skills

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office

EPIC agency management system knowledge a plus

Excellent verbal and written communication skills

Highly organized with excellent time management skills

Strong computer and technology skills

Must be able to work on-site in Pigeon Forge, TN M-F 8:30-5 or 8-4:30