Commercial Lines Customer Service Representative
Get to Know us:
Come join our amazing team here at NCAIA. We pride ourselves on creating a company culture that allows our staff to succeed. We focus on developing meaningful relationships and team comradery. We celebrate our team with staff appreciation events such as staff kickball games, tickets to the Durham Bulls or UNC football, and so much more. Don't just take our word for how great it is to work here, check out the Business North Carolina official rankings. For the past Four years IIANC was named as one of the Best Employers in NC by Business NC magazine in the medium-sized company category!
Job Description:
The Account Executive at NCAIA is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Benefits/Perks
Competitive Pay
Health Insurance Coverage
Matching 401k options and pension
Ability to craft your calendar with flexible remote working opportunities
35 hour work week and option to compress your week for every other Friday off
Staff appreciation events: A LOT of them and they are a lot of fun
On-site fitness equipment
PTO
Professional development
Job stability in a growing industry
Responsibilities
Adhere to company core values of integrity, professionalism, collaboration, innovation, responsiveness, and initiative
Follow agency procedures and workflows for processing · New business · Renewals · Endorsements · Cancellations · Audits
Market accounts/policies and maintain current knowledge of insurance coverages, exposures, and available markets
Review applications and policies to identify and target new lines of business and make recommendations
Research and answer insureds questions regarding coverage in a timely manner
Maintain the agency standard for client service
Qualifications
Minimum three to five years of commercial lines insurance experience or an equivalent combination of commercial lines experience, education, and training
Workers comp, Business auto, and inland marine experience
Active North Carolina Property and Casualty License
Excellent customer service is required, as well as the ability to build and maintain strong internal and external relationships
Flexible work from home options available.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.