Commercial Lines Customer Service Representative

North Carolina Association of Insurance Agents (NCAIA)

Commercial Lines Customer Service Representative

Cary, NC
Full Time
Paid
  • Responsibilities

    Get to Know us:

    Come join our amazing team here at NCAIA. We pride ourselves on creating a company culture that allows our staff to succeed. We focus on developing meaningful relationships and team comradery. We celebrate our team with staff appreciation events such as staff kickball games, tickets to the Durham Bulls or UNC football, and so much more. Don't just take our word for how great it is to work here, check out the Business North Carolina official rankings. For the past Four years IIANC was named as one of the Best Employers in NC by Business NC magazine in the medium-sized company category!

    Job Description:

    The Account Executive at NCAIA is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

    Benefits/Perks

    Competitive Pay

    Health Insurance Coverage

    Matching 401k options and pension

    Ability to craft your calendar with flexible remote working opportunities

    35 hour work week and option to compress your week for every other Friday off

    Staff appreciation events: A LOT of them and they are a lot of fun

    On-site fitness equipment

    PTO

    Professional development

    Job stability in a growing industry

    Responsibilities

    Adhere to company core values of integrity, professionalism, collaboration, innovation, responsiveness, and initiative

    Follow agency procedures and workflows for processing · New business · Renewals · Endorsements · Cancellations · Audits

    Market accounts/policies and maintain current knowledge of insurance coverages, exposures, and available markets

    Review applications and policies to identify and target new lines of business and make recommendations

    Research and answer insureds questions regarding coverage in a timely manner

    Maintain the agency standard for client service

    Qualifications

    Minimum three to five years of commercial lines insurance experience or an equivalent combination of commercial lines experience, education, and training

    Workers comp, Business auto, and inland marine experience

    Active North Carolina Property and Casualty License

    Excellent customer service is required, as well as the ability to build and maintain strong internal and external relationships

    Flexible work from home options available.

    This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.