Join Our National Team as the Commercial Performance Support Specialist!

Are you looking to leverage your expertise to grow a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 300+ franchise locations across North America, is seeking a Commercial Performance Support Specialist.

In this role, you will oversee and assist our offices with working commercial jobs and communicating with our customers. This individual establishes relationships with our customers from the initial call notifying us of the job through daily updates and final invoicing, realizing that sales and customer service are part of the entire process. This role supports our offices daily with job processes, estimating, and project oversight. This role has flexible work hours but sometimes requires conversations with customers and offices during night and weekend hours. The ideal candidate for this role will have strong project management and customer service skills, as well as experience in the insurance industry and structural damage estimating.

Position: Commercial Performance Support Specialist Reports to: Commercial Training Director Location: Remote

Essential Duties/Responsibilities

Receive jobs from national customers and assign to local Paul Davis office based on location and job requirements.

Sometimes required to have conversations with customers and offices during the night and weekend hours - flexible work hours.

Builds relationships with national customers.

Oversees job confirming that office is meeting requirements of service level agreement with customer.

Communicate initial job information and reporting to customer based on site inspection.

Assist offices with the creation of preliminary reports, rough order of magnitude estimates, and timelines on all jobs.

Locate additional resources or expertise within Paul Davis network if job requires.

Partner with other internal business functions to facilitate successful commercial job process

Work with offices to provide daily updates to customers on the progress of jobs.

Manage the progress of jobs through the job management system.

Provide assistance with cost estimating on the job.

Communicate with offices regularly to confirm the job is progressing based on the timeline.

Review estimates submitted by offices to confirm accuracy based on scope and reporting, and that correct pricing is used.

Discusses the estimate or bid with the customer focusing on sales and customer service.

Provide final estimate to Finance and Administration Coordinator for invoicing.

Other duties as assigned.

Competency – Knowledge, Skills, and Abilities:

Motivated, confident, and experienced in handling commercial restoration jobs or claims

Strong property damage estimating skills and experience

Advanced operating knowledge of Xactimate

Demonstrated skill in customer service and managing relationships with multiple customers

Proficiency in managing a project or claim load

Highly detail-oriented and organized.

Project Management skills

Ability to work under pressure to meet deadlines

Exceptional analytical and problem-solving skills

Excellent written and verbal communication skills

Ability to work independently and make decisions

Demonstrated success in driving process improvements

Effective interpersonal skills

Ability to foster teamwork

Ability to follow our Paul Davis Values, Vision, Missions, and 10 Serving Basics

Required Education and Experience Bachelor's Degree in business, construction, construction management, insurance, or relevant degree and/or experience. A combination of experience, proven skills, and extensive knowledge of insurance and the restoration industry may be considered in lieu of a degree.

Preferred Education and Experience A minimum of 10 years of relevant property insurance or restoration industry experience.

Physical Requirement The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Must be able to stay in a stationary position up to 100% of the time

Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

Must be able to observe and perceive information on a computer and documents

Must be able to communicate and converse with customers over the phone · Occasionally will lift up to 20lbs

Ability to safely operate a company vehicle

Environment The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conduced over email, video conferencing, and telephone. Employee must have access to a stable internet connection when working out of office. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.

Travel This position may require up to 30% travel for vendor sites, business visits as well as for team meetings and training.

Reasonable Accommodation for Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer..

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This is a remote position.