Position Title: Property Manager

Reports To: Regional Operations Manager
Location: Grand Rapids, MI 

Job Summary:

The Property Manager is responsible for overseeing the day-to-day operations of low-income senior housing properties, ensuring that all activities align with the cooperative principles and comply with company policies, as well as federal, state, and local regulations. The Property Manager plays a critical role in fostering a positive and respectful environment by providing continuous education to empower residents and volunteers, while ensuring that the cooperative's management is efficient, effective, and collaborative. This role also involves overseeing facilities maintenance, managing finances, and promoting volunteer engagement within the community.

Key Responsibilities:

The following duties are essential to the role. Reasonable accommodations may be made for individuals with disabilities to perform these functions.

• Property Management: Manage and coordinate the daily operations of the assigned properties, ensuring smooth functionality and effective management practices.
• Occupancy and Leasing: Maintain high occupancy rates by actively recruiting new residents, assisting with leasing processes, and addressing tenant concerns and needs.
• Facilities Oversight: Oversee the maintenance and repair of the property, ensuring facilities are safe, functional, and well-maintained.
• Financial Management: Develop annual property budgets, monitor monthly financial reports, and ensure accurate tracking of expenses and income.
• Staff and Volunteer Supervision: Supervise on-site staff and external contractors, providing guidance and ensuring compliance with organizational policies. Foster a positive volunteer culture to enhance the cooperative management model.
• Resident Relations: Maintain effective communication with residents, addressing inquiries, complaints, and suggestions in a respectful and timely manner.
• Administrative Support: Manage Outlook calendars, respond to emails, voicemails, phone calls, and direct mailings. Maintain organized records and documentation related to property operations.
• Collaborative Communication: Regularly review progress with the leasing chair, provide updates, and coordinate efforts to ensure continuous improvement in cooperative management.
• Cooperative Engagement: Attend regular meetings with co-op officers, staff, and educational sessions to ensure ongoing alignment with cooperative principles and operational goals.
• Reporting: Prepare monthly operational reports summarizing property management activities, financial status, and other relevant updates.
• Compliance and Documentation: Ensure compliance with legal requirements, including issuing 10-day notices, handling certifications, and assisting with follow-up actions as necessary.
• Other Duties as Assigned: Perform any additional tasks as delegated by the Regional Operations Manager to ensure the successful operation of the properties.

Core Competencies:

• Effective Communication: Ability to listen and understand verbal and non-verbal communication. Clearly expresses ideas and ensures that information is shared appropriately with residents, staff, and volunteers. Demonstrates respectful communication and ensures understanding across all interactions.
• Integrity and Accountability: Exhibits high ethical standards, takes personal responsibility for outcomes, and makes decisions based on sound judgment. Proactively addresses challenges and provides solutions to minimize negative impacts.
• Flexibility & Adaptability: Ability to adjust to changes in work environments, tasks, and demands. Demonstrates openness to new methods, technologies, and processes to enhance effectiveness and efficiency.
• Teamwork & Collaboration: Works cooperatively with others to achieve common goals, shares information freely, and participates actively in team efforts. Recognizes the importance of compromise and consensus-building to achieve collective objectives.

Supervisory Responsibilities:

• Direct supervision of on-site paid staff and contractors, ensuring operational goals are met while maintaining a positive and productive work environment.
• Collaborates with volunteers to facilitate cooperative management and community engagement.

Work Environment:

• This position is primarily office-based, with occasional travel to co-op properties as needed.

Physical Demands:

• Requires the ability to sit at a desk for extended periods, engage in phone conversations, and manage desk-based administrative tasks.
• Must be able to lift, push, or pull up to 30 pounds.

Required Qualifications:

• Education: Bachelor’s Degree or equivalent experience in property management or related field.
• Experience: Demonstrated interest or experience in property management, particularly within non-profit or senior housing environments.
• Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organizational and time-management skills.
  • Ability to work both independently and within a team setting, taking initiative where necessary.
  • Excellent communication, interpersonal, and listening skills.
  • Knowledge or interest in facilities management and maintenance processes.
  • Strong commitment to fostering a respectful and inclusive environment for senior residents.

Personal Attributes:

• Patience, empathy, and understanding, particularly in working with senior citizens.
• High level of integrity and ethical conduct.
• A strong sense of responsibility and initiative to accomplish tasks efficiently.

Travel Requirements:

• Occasional travel to various co-op properties for meetings and inspections.

This position offers a unique opportunity to make a significant impact on the lives of senior residents while promoting a cooperative, community-focused environment. If you are passionate about property management, senior services, and non-profit work, we encourage you to apply.