Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Paid time off

Parental leave

Vision insurance

Flour Bakery + Cafe is searching for a Commissary General Manager for our growing team! This person will work with owner Joanne Chang and the entire Flour team to ensure that the missions of Flour are being met at all times.

The Role

The Big Kitchen General Manager (BKGM) reports to the Culinary Director and is responsible for the operations and performance of Flour’s commissary (Big Kitchen/BK). The BKGM supports all of the BK team in their jobs and directly manages the Logistics Driving Coordinator and the BK Assistant General Manager in achieving objectives and performance goals within the context of the Flour missions at BK. In addition, the BKGM manages the Workplace and Food Safety Manager in tandem with the Culinary Director. Success in the BKGM role includes having incredible attention to product, thinking proactively about how to improve efficiencies and profitability, promoting a positive kitchen working environment, and looking at the big picture view of BK and its interaction with the bakery locations while developing team members by providing on-going coaching and training in order to ensure high performance and effective succession planning.

This is a full time salaried position and candidates should possess a natural sense of hospitality, be eager to learn, open to feedback, and committed to continuous improvement.

Day-to-Day Performance Expectations:

Communication - Keep lines of communication open between you, the BK management team, executive management team, retail bakery management, and support management team.

Financial responsibility- Understand and own pricing of product, staffing levels and labor cost, overall P+L. Set realistic goals with Culinary Director, meet with production managers and CD on labor and food costs. Be the main point of financial contact for the controller and executive management team. Maintain a working daily knowledge of the standard and protocols of Crunchtime and the impact on the financial success of BK and the relationship with the bakeries.

Operational efficiency- Ensure we are operating as efficiently as we can be in terms of space usage, flow, and packing.

Grow sales- Drive revenue streams in the bakeries by fostering a “yes” environment at BK and supporting the pastry, savory, support, and logistics teams in executing higher volume orders from bakeries and special events.

Product quality- Establish systems to ensure we are producing products to the quality level we require. Maintain a system to ensure the product is being tasted constantly.

Physical plant - Own the physical plant of BK.

Work directly with bakeries on any billing inquiries

Manage standardization and maintenance of all BK SOPs

Logistics/delivery:

Manage the Logistics and Driving Coordinator

Help set up and maintain our delivery schedule, maximize our efficiency in production and packaging and delivery

Cover/manage the logistics team when the LDC is off or away

Establish relationships with bakery managers- Visit bakeries regularly to understand issues with delivery and to ensure quality of product at bakeries.

Purchasing- purchase and maintain budget for smallwares, specialty ingredients, and paper goods for both the kitchen and bakeries

Maintain and foster relationships with property management and neighbors to ensure open communication about all things happening in the building that impact the kitchen

Skills for Qualification:

At least three years of management experience in a commercial food production facility preferred

Open to feedback and committed to continuous improvement

Dedicated to exceeding the expectations of guests and staff

Strong communicator and listener

Readily adaptable to change

Embraces new information and learns quickly

Experienced in coaching, training, and developing others

Sharp attention to detail

Actively problem solves using sound judgment and determined follow through

Effective time management and delegation skills

Highly organized

Additional Information

Flour offers a fantastic work environment, an unparalleled commitment to training to make you a better team member (plus all the pastries you can eat)! We offer benefits such as health/dental/vision insurance, 401k with a generous match, paid vacation/sick time, and a great staff meal policy. We offer a real commitment to growth – both in your skill/knowledge and growing into more senior positions if that is an interest of yours!