SUMMARY: Welcome all guests providing customer service while admitting guests into the water park. Responsible for maintaining a clean workspace in each booth. Responsible for being the first associate our guests see and assist these guests with their questions while enforcing all policies in a friendly manner. These associates are responsible for ticket and season pass sales. Friendly and informative are the keys to success here!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Welcoming guest
• Performing customer service
• Maintain a clean workspace
• Answer phone calls
• Assist one or multiple guests at a time with any questions
• Maintain trash
• Effective communication with coworkers and supervisors
• Checking bags before the guests enter the park
• Basic math
• Must be able to read and write
• Proficient computer skills
• Enforcing all policies

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities but has the potential for growth.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Prior customer service preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of an organization. Being bilingual is a bonus!

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts and percentages.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, sit or walk. The employee could lift a bag that is 50 pounds or more. Typically, the guests' bags are between 15-30 pounds. More than half of employee time on duty is spent outside.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally asked to help another department within the beach and waterpark. The employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate but could be louder during holidays and special events.