Job Description

Job Title: Communications Agent

Location: New Orleans, LA
Job Type: Full-time
Reports to: Communications Manager

Job Summary:
The Communications Agent will be responsible for managing both internal and external communication efforts. The role will focus on providing exceptional service to clients, handling inquiries, managing communication platforms, and ensuring that all messages align with the company’s values and goals.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide clear and timely updates to clients regarding their issues or requests.
• Collaborate with different departments to ensure consistent communication across all platforms.
• Assist in creating and implementing communication strategies to promote the brand.
• Maintain and manage communication records and databases.
• Monitor and report on customer feedback and communication trends.
• Assist with crisis communication when necessary.
• Work with the PR team to manage and support media relations.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Familiarity with social media platforms and customer service software.
• Ability to maintain a calm and professional demeanor in high-pressure situations.

Additional Information

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off, including vacation and sick leave.
• Opportunities for professional development and career advancement.
• Employee wellness programs.