Community Engagement Manager

Ombudsman Services of Contra Costa, Solano and Alameda

Community Engagement Manager

Alameda, CA +2 locations
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Organizational Overview: Empowered Aging is a regional nonprofit organization serving seniors and families in Alameda, Contra Costa, and Solano counties. Empowered Aging is dedicated to ensuring dignity and quality of life for older adults through a variety of community based and congregate living programs. Current programs include Long-Term Care Ombudsman, Elder Justice, MSW Internship, and Healthcare Career Pathway. Empowered Aging, formerly Ombudsman Services of Contra Costa County, has a long history of advocating and protecting the rights of older and adults with disabilities. After years of dramatic growth, expanding to serve three counties and deliver multiple programs, Empowered Aging is seeking an innovative and forward-thinking team player to oversee its in-house volunteer recruitment, outreach, and fundraising efforts.

    Vision: Creating communities where all can age with dignity, justice and respect.

    Mission: Empowered Aging empowers individuals and their families as they navigate the aging continuum, through person centered advocacy, education and collaborative leadership.

    Position Overview: Under the direction of the Executive Director, and in concert with the Director of Programs and Services and the Administrative Manager, the Community Engagement Manager oversees volunteer recruitment and management, outreach activities, and fundraising.

    Primary Responsibilities, in order of current priority

    Volunteer Management

    Coordinate with the Director of Programs and Services, and secondarily the Executive Director, to create and execute an outreach and volunteer recruitment plan.

    Participate as a team member in outreach activities including making presentations, participating in resource fairs, and attending networking events.

    Design and execute volunteer recruitment activities including posting opportunities, developing messaging, creating recruitment materials and social media posts, and engaging staff and volunteers to support efforts.

    Promote volunteer retention through ensuring meaningful work, providing volunteer training, establishing ongoing volunteer communications, and creating volunteer recognition events and opportunities.

    Create and manage a volunteer management system including maintaining written volunteer protocols, tracking and reporting of volunteer hours as required by individual contracts with match components, and ensuring effective volunteer oversight and feedback.

    Work with the Administrative Manager to secure background checks for new volunteers.

    Fund Development

    Work with the Executive Director and Administrative Manager to oversee the implementation of the agency’s development plan.

    Support grant outreach, research, and applications alongside agency leadership.

    Work with Administrative Manager to build and manage CRM database, donor tracking and relations, and volunteer management modules.

    Support creation and implementation of development plan; potentially including but not limited to an annual appeal, online fundraising, establishment of corporate partnerships, communications and outreach, and planning fundraising events and campaigns.

    Work with the Executive Director and Administrative Manager on donor relations; including thank you notes and other engagement activities.

    Essential Competencies

    Demonstrate personal qualities of integrity, credibility, flexibility, compassion, and a strong commitment to and passion for supporting older adults in all aspects of the role.

    Display strong time management and accountability skills, consistently meeting deadlines and delivering quality results, even when managing multiple competing priorities.

    Work effectively with diverse groups of individuals at all organizational levels, fostering a cooperative, inclusive environment that values different perspectives.

    Possess excellent people skills, with a particular ability to motivate and manage volunteers, ensuring they feel supported, engaged, and empowered to contribute meaningfully.

    Make thoughtful, collaborative decisions that consider team input and organizational goals, fostering a culture of teamwork and respect.

    Exhibit excellent communication skills in oral, written, and social media formats, ensuring messages are clear, concise, and tailored to diverse audiences.

    Feel comfortable creating and delivering public presentations with confidence, engaging the audience while effectively conveying key messages and information.

    Maintain a calm, professional demeanor in public interactions and difficult situations, ensuring all exchanges reflect the organization's values and professionalism.

    Demonstrate proficiency in MS Word, Google platform, Excel, and PowerPoint in a PC environment, utilizing these tools effectively to support tasks, reporting, and presentations.

    Thrive in a fast-paced, high-pressure environment, managing stress effectively while maintaining a high standard of work and a positive, solutions-oriented attitude.

    Show flexibility and willingness to adjust work hours as needed to meet job demands, ensuring availability for key events, deadlines, and time-sensitive tasks.

    Display a high level of attention to detail in all work, ensuring accuracy and thoroughness in tasks such as documentation, project management, and communication.

    Experience and Education

    A bachelor’s degree from an accredited college or university or five years minimum of increasingly responsible experience in the development and coordination of marketing, nonprofit communications, fundraising, and volunteer recruitment.

    An equivalent combination of education, training and experience will be considered.

    Valid California driver’s license as a condition of initial and continued employment. Additionally, must have and maintain an insurable driving record.

    Compensation: $75,000 - $78,000/annually

    Insurance - Health, vision, dental, acupuncture, and chiropractic

    Reports To: Executive Director and accountable to/collaborative with Director of Programs and Services

    Schedule: This is a salary exempt position requiring significant time and attention. Expected work hours are M-F 8am-5pm with some evenings and weekends.

    Location: This position supports engagement efforts in all three Empowered Aging counties served. While the “home” office will be located at our Fairfield site, there is an expectation of weekly travel between all three offices. The office schedule is flexible with the approval of the Executive Director and will be dependent on events and meetings in all three sites.

    Equal Employment Statement Empowered Aging is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, disability, political affiliation, personal appearance, family responsibilities, matriculation or any other characteristic protected under federal, state or local law. Each person is evaluated on the basis of personal skill and merit. Empowered Aging’s policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational and recreational programs. The Executive Director shall act as the responsible agent in the full implementation of the Equal Employment Opportunity policy.

    The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

  • Locations
    Alameda, CA • Pleasant Hill, CA • Fairfield, CA