Position Summary: The role of the Community Outreach Specialist involves establishing connections with key individuals in assisted living facilities, nursing homes, hospitals, and physician offices to enroll clients in EverHeart Hospice programs. This position also entails informing the community and referral sources about the services provided by EverHeart Hospice. Responsibilities: • Develop profiles for referral sources to include current key personnel, current occupancy, needs assessment, and track referral statistics. • Calls on physicians, facilities (hospitals, skilled nursing, rehabilitation, assisted living, etc.) within EverHeart’s service area to open new accounts and promote Hospice and Palliative Care referrals. • Coordinate training needs for referral sources with appropriate presenters. • Participate in community programs, events, and health fairs. • Act as a liaison between referral sources and our staff to provide information on EverHeart’s Services, resolve problems and maintain positive customer relations. • Make sales calls, arrange appointments and deliver educational programs to keep referral sources current in our offered services. • Establish and maintain effective working relationships with appropriate stakeholders to keep service offerings abreast. • In conjunction with the Chief Growth Officer, prepare a goal-directed development plan and quarterly marketing plan. • Meets with appropriate EverHeart Hospice staff to discuss sales activities, new opportunities, potential problems, etc. on a regular basis. Gathers and organizes account related information and provides input on key customer opportunities, services and other offerings. • Work collaboratively with the Business Development Team and the Admissions Specialist to identify and address issues with referral sources. • Utilize and analyze the referral source database. • Maintains market awareness and prepares competitive updates. Qualifications: • Preferred: Bachelor’s degree in marketing, business, or a health-related field. • Minimum of two years of experience in Hospice or community health. • Preferred: Experience in healthcare sales and marketing. • Shall have a valid driver’s license. • Excellent customer service skills. • Detail-oriented with excellent communication, documentation, and organizational skills. • Ability to follow instructions. • Ability to work independently without supervision. • Travel to other sites as needed. Travel may be in inclement weather. • Ability to lift 25 lbs. of supplies or equipment. • Requires various amounts of sitting, standing, twisting, turning, bending, lifting and walking.

• Develop profiles for referral sources to include current key personnel, current occupancy, needs assessment, and track referral statistics. • Calls on physicians, facilities (hospitals, skilled nursing, rehabilitation, assisted living, etc.) within EverHeart’s service area to open new accounts and promote Hospice and Palliative Care referrals. • Coordinate training needs for referral sources with appropriate presenters. • Participate in community programs, events, and health fairs. • Act as a liaison between referral sources and our staff to provide information on EverHeart’s Services, resolve problems and maintain positive customer relations. • Make sales calls, arrange appointments and deliver educational programs to keep referral sources current in our offered services. • Establish and maintain effective working relationships with appropriate stakeholders to keep service offerings abreast. • In conjunction with the Chief Growth Officer, prepare a goal-directed development plan and quarterly marketing plan. • Meets with appropriate EverHeart Hospice staff to discuss sales activities, new opportunities, potential problems, etc. on a regular basis. Gathers and organizes account related information and provides input on key customer opportunities, services and other offerings. • Work collaboratively with the Business Development Team and the Admissions Specialist to identify and address issues with referral sources. • Utilize and analyze the referral source database. • Maintains market awareness and prepares competitive updates. • Other duties as assigned.