Are you a social media guru who excels at creating inviting and intriguing content?
Do you enjoy working with others and having variety in your work?
If so, our Community Social Media Coordinator role may be your ideal fit!
IN ADDITION TO SUBMITTING AN APPLICATION, COMPLETE THIS SURVEY TO BE ELIGIBLE FOR AN INTERVIEW: https://go.cultureindex.com/p/eUJOj0gEj5ZbN3mcdaRj
The ideal candidate must live in Birmingham or Nashville
The Community Social Media Coordinator will oversee Taziki’s social media presence, including 40+ corporate Facebook pages and 24+ franchisee pages (Digital Management Stores). Your primary responsibility is to execute our social media strategy across multiple platforms, engage with our online community according to our brand values, voice, and tone, and drive organic growth through localization and personalization.
Job Details
Execute a distinct strategy for each social media platform
Schedule content across all social handles, including 64+ Facebook pages
Curate and collaborate on local content for all social platforms
Strengthen and manage Taziki's online community
Respond to all direct messages, comments, and communications across platforms
Serve as the social media customer service point of contact
Manage reviews coming through all appropriate channels & give reports as requested
Communicate feedback from reviews to the proper team members
Identify, engage, and manage relationships with relevant local influencers
Increase organic visibility across all social platforms
Develop strategies to improve performance on underutilized platforms such as YouTube, Snapchat, Threads, etc.
Keep all social profiles up to date with current information and imagery
Monitor, analyze, and report on social media performance
Provide insights and recommendations for improvement
Stay up to date with industry trends, social media algorithm changes, and emerging platforms
Continually assess social media to stay on top of the social media space in QSR and Elevated Fast Casual to make sure our tactics are on-trend and innovative
Competencies
Knowledge, Skills and Abilities
Calm under pressure
Strong personal time management
Dependable and trustworthy
Motivated self-starter
Proactive
Excellent written and verbal communication skills
Quality decision making and problem solving skills
Creative thinking with a strong attention to detail
Ability to work successfully with others and independently
Excellent organization, multi-tasking and time management skills
Ability to thrive in a fast-paced environment, balancing multiple tasks and priorities
Ability to follow instructions and adhere to the policies and procedures
Exhibits professional maturity and has the ability to have crucial conversations
Exercise good judgment when dealing with guest situations, and initiates corrective solutions in the absence of upper management
Live out our 5 Culture Compass Values: Connection, Collaboration, Challenge, Fresh, Details
Professional attitude and respect for coworkers, establishment, and the brand
Qualifications
At least 2 years of experience working directly with social media for a brand
BS in marketing or related field
Experience working with multiple social media platforms
Proficient computer skills and app management
Experience with graphic design and video editing is a plus
Knowledge of social media platforms, trends, and best practices
Familiarity with analytics tools (e.g., Google Analytics, social media insights) is a plus
Physical/Mental Requirements
Monday - Friday. Position averages 40 hours weekly
Some travel (estimated at 20% or less) required for home office meetings, store visits, continuing education, conferences and events
Weeknights or weekends may occasionally be required for special events or store openings
Taziki’s is an Equal Opportunity Employer