We're looking for a proactive, detail-oriented Community Support Specialist to join our growing team! In this role, you'll work directly with customers, providing support, guidance, and expertise to help them run successful community engagement and fundraising campaigns using our platform.
You'll play a key part in onboarding new communities, answering support questions, and helping customers unlock the full value of our tools—ensuring they feel confident and supported every step of the way.
If you're someone who loves helping others, thrives in a fast-paced environment, and wants to make a meaningful impact every day, we'd love to meet you.
This is a 100% in-office position operating full time from 9AM-5:30PM EST.
Key Responsibilities:
- Customer Onboarding: Guide new customers through onboarding, ensuring they're set up for success and confident using our platform.
- Ongoing Support: Provide timely, helpful support via email, phone, and chat to assist customers and answer questions.
- Campaign Creation: Assist customers in building out engagement and fundraising campaigns, offering recommendations, best practices, and creative ideas.
- Campaign Template Management: Help expand and maintain our library of Campaign Templates that inspire how customers use the platform.
- Help Center Updates: Keep our Help Center fresh and insightful by suggesting content updates and improvements.
- Upsell QR Plaques: Identify opportunities for customers to benefit from additional offerings like QR Plaques and help guide those conversations.
- Subscription Renewals: Support the renewal process by maintaining strong relationships and helping customers continue to see the value in their subscription.
What We're Looking For:
- Customer-Focused: You're passionate about helping people and delivering an excellent customer experience.
- Strong Communicator: You explain things clearly and empathetically—whether it's in writing or over the phone.
- Organized & Reliable: You stay on top of tasks, follow up proactively, and keep things moving forward.
- Detail-Oriented: You notice what others might miss and enjoy getting the small things right.
- Tech-Savy: You're confident using digital tools (CRM systems, Canva, support software) and ready to learn more.
- Team-Oriented: You thrive in a collaborative environment and enjoy working toward shared goals.
- Startup-Ready: You're flexible, solutions-focused, and eager to grow alongside a fast-moving company.
Benefits:
- Performance-based bonuses
- Health, dental, and vision insurance
- Paid time off
- Opportunity to grow with a mission-driven startup