Job Description

The system administrator will work closely with AIM, DCP, other CoA resources, and the software vendor (Accela)as needed. This role will focus primarily on supporting the Sr. Accela System Administrator and the customers who use Accela and other permitting-related applications.

The System Administrator will work with business and technical staff to estimate level of effort for requested changes, solution and document application changes, establish processes, and implement best practices. The role requires the ability to troubleshoot configurations and customizations; the selected candidate will be proficient in working with the Accela vendor to open cases and see the case through to resolution.

The Accela System Administrator will have the opportunity to perform a variety of functions in the development lifecycle, including systems analysis, programming, configuration, testing, change management, maintenance and user communication tasks to deliver new mission critical solutions to various City agencies.

KNOWLEDGE, QUALIFICATIONS, SKILLS, AND ABILITIES: · Minimum three years of current, professional IT development experience · Ability to generate simple and complex SQL queries from a specification document using PL/SQL (Oracle)syntax · Experience creating and formatting reports using Crystal Reports · Experiencing developing custom functionality using JavaScript · Experience creating custom database views · Database and file management techniques · Providing direct customer support and end user training · Troubleshooting complex application, integration and performance issues · Conducting root cause analysis and providing solutions that minimize the impact to the business · Recommend and draft standards, policies and procedures that promote a stable and sustainable enterpriseapplication environment · Experience with Accela platform, including Automation, Citizen Access, and Data Manager is desirable · Knowledge of the Accela database schema or aptitude to quickly learn · Establish and maintain working relationships with employees, agencies, and vendors · Effectively communicate orally and in writing · Work with software vendors, contractors and industry experts in a lead role · Education: Bachelor’s Degree in Computer Science, Information Systems, Business Administration, Mathematics or a relatedfield

Company Description

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm focused on building long-term relationships and taking projects from end to end. People are the key component of our success and we recruit the highest quality individuals not just based on technical qualifications but also as human beings. In both the Government and Commercial markets, high standards of ethics and accountability are critical. Our people are chosen for their ability to build long-term relationships, strengthen CCI’s reputation, and also for their expertise in their field and the quality of service they can provide. Originally incorporated in 1994 in the state of Montana, CCI maintains offices in five states including Washington, Hawaii, and Iowa. CCI is a C-Corporation and has never operated under another name. We have no parent company, no stockholders, and no outside investors to answer to, making you our top priority. For the past decade, CCI has been working with Government and Corporate entities in the US and Internationally. CCI is a privately held corporation and is certified 100% Minority-owned and 100% Woman-owned in the states of Virginia, Oregon, and Washington, and DBE Certified for Federal projects.