Pacific Grove Senior Living is looking for a Concierge _ to join our team!_

Responsibilities:

• Welcome residents and families upon entrance.
• Act as the point of reference for residents and families who need assistance or information and attend to their wishes and requirements.
• Understand residents and family's needs and provide them with personalized solutions.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations for our residents and families.
• Arrange events, excursions, transportation, etc. upon request from residents and families.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution for residents and families.

Skills:

• Proven experience as a concierge; experience in customer service or relevant role is an advantage.
• Proficiency in English; multilingual is strongly preferred.
• Excellent communication skills.
• Polite and confident with a great deal of patience.
• Ability in multitasking and time-management.
• Aptitude in resolving issues with a customer-focused orientation.
• A high school diploma; degree in a relevant field will be a plus.

Shift Specific Information

• 7:00 am to 1:00 pm
• 1:00 pm to 7:00 pm
• Part-time
• Weekend availability required

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.