Concierge Job description

The Club at Ocala Preserve

A Concierge serves as a specialized customer service representative. This employee will be responsible for responding to a wide variety of consumer/guest needs to ensure a smooth and pleasant experience for the residents. Excellent communication skills and customer service skills are necessary to succeed in this role. In short, their primary duty is to be of service to consumers/guests and keep them happy.

Job Responsibilities

The expectation are to provide personal services to residents. Those services may include, but limited to:

Greeting residents/customers

Manage residents/customer complaints

Taking messages

Managing mail and deliveries

Perform basic administrative/reception duties

Running errands to assist residents

Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation.

Making dinner/event reservations for residents

Obtaining tickets for events

Arranging special services

Providing or arranging for general business services for residents

Develop network of contacts, service providers, and businesses within their communities to serve residents