Job Description

FULL TIME - IN PERSON - WHITE PLAINS NY - M-F 8AM-5PM

We are seeking a Customer Service Representative to join our team! You will be responsible for helping our business customers by providing excellent product knowledge and professional service. This position reports to the Lead Account Executive and CEO.

CONCISE CONSULTING GROUP, INC. is a new top leader in the growing New York, Connecticut and New Jersey telecommunications markets. We are a new company led by a CEO with expert experience in client acquisitions, business development, sales and leadership training.

Our company culture is fun, dynamic, and productive. We believe that the workplace should be somewhere you are excited to be going to. We are looking to hire a motivated individual, with an entrepreneurial spirit, to join our growing team.

RESPONSIBILITIES:

• Complete in person business sales process
• Handle customer inquiries and complaints
• Educate and present the customer with information about the products and services
• Troubleshoot and resolve product issues or concerns and provide creative solution options to fit their specific needs
• Document your experience with the customer so we can analyze data for future market research
• Through our training program, develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with other people and or clients
• Ability to prioritize a main task and complete multiple duties throughout the day
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

At the request of our premier technology and telecom clients, Concise Consulting Group, Inc. opened in White Plains, NY. Our core strengths are in communication and leadership development. We are a dynamic marketing and sales firm that focuses on bridging the gap between client and consumer. What is the work environment like at Concise Consulting Group, Inc.? Our company culture is fun, professional, and productive. We believe that the workplace should be somewhere you look forward to going to. Continual education intrigues our employees to learn more and level up, while our ability to provide growth inspires employees to work hard. Our loyalty to our employees comes first. What makes Concise Consulting Group, Inc. different? The answer is our mentality and drive. We know that to be the best we have to raise the bar every time we achieve our previous goal. When one target is hit, it is our responsibility to move the target up. With a no-excuses mentality and positive energy, we continuously strive for excellence and results. Concise Consulting Group, Inc. is an Equal Opportunity Employer.