Job Description

This position is the gatekeeper to two main functions within Workplace Solutions, Scheduling Coordination and Workplace Solutions Center team. In this role, you will work closely and communicate daily with the team to ensure excellent customer service.

Scheduling:

• Coordination of meeting/event space within McDonald’s Conference Center and Hamburger University
• Reserve Conference Center space in a timely manner through EMS
• Work closely with McDonald’s employee (customer) to schedule events, plan room setups, food and beverage options, help select catering menu, determine audio-visual needs.
• Work with the customer from start to finish with a high level of service.
• Superior multi-tasking skills, detail oriented, strong organizational skills
• Show exemplary hospitality skills, a friendly, positive attitude, and be customer obsessed

Workplace Solutions Center:

• Manage facility service requests and customer calls via Facility Services Portal and Outlook
• Track customer issues/activities in WS platforms, schedule appropriate vendor resources and escalate service requests to the appropriate functional team within Workplace Solutions.
• Provide technical support for platforms and services provided by WS such as Room Finder and the facility portals.
• Resolve problems requiring advanced problem-solving ability
• Have an understanding of Workplace Solutions products and services and navigate WS computerized data entry systems.
• Cultivate and maintain on-going customer relationships such as MHQ employees, WS functional teams, Home Office employees, Regional/Divisional staff, Workplace Solutions Vendors.
• Take on projects and other responsibilities based on the needs of the department and company

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $26.59 – 31.91 / per hour
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Prefer 2 years of event booking experience
• Ideal candidate should have a hospitality degree/or a combination of some college and experience
• Refined verbal and written communication skills
• Team oriented and flexible
• Exceptional customer service in a fast-paced environment
• Ability to handle demanding customers with professionalism and calm demeanor

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.