Position Overview

The Configuration Management (CM) Practice Leader will play a critical role in establishing and maintaining a robust CMDB, controlling changes, and supporting operational stability. This is a hands-on leadership role that requires a deep understanding of CM principles and a proactive approach to managing IT configurations, as well as the ability to effectively communicate with stakeholders at all levels of the organization.

Primary Responsibilities

Design and maintain a complete and accurate configuration management database (CMDB), ensuring all IT assets and their configuration standards are accurately documented.

Establish entry standards and maintenance procedures for the CMDB and perform regular audits of CMDB records to ensure compliance and identify the need for new controls. Work with IT and business partners to identify and resolve data discrepancies in the CMDB.

Develop and maintain comprehensive CM policies and procedures, while continuously identifying opportunities to improve efficiencies and user experiences. Work with other members of the IT Service Quality organization to implement these improvements.

Analyze internal and industry data and information sources to identify emerging trends, risks, and best practice recommendations. Specific knowledge of FFIEC, NIST, and CoBIT standards is desirable.

Provide guidance and support to team of IT Asset Management Analysts and asset class SMEs engaged in the CM practice, delegating tasks and responsibilities effectively, as well as providing constructive feedback.

Develop and regularly produce score carding reports for review by executive leadership, including KPIs, KRIs, and ongoing risk assessments of inventoried asset classes, including the tracking of End-of-Life/End-of-Support assets

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

5

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent project management skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Excellent customer service skills

Excellent organizational, analytical and interpersonal skills

Prior CM experience in an enterprise environment or demonstrable experience of working with configuration management professionals to deliver CM capabilities and improved business outcomes

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements Or Work Conditions Beyond Traditional Office Work

N/A

Equal Employment Opportunity (EEO)

It is the policy of MCPC not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. MCPC provides all applicants and employees a discrimination and harassment free workplace.