Performs care coordination and professional nursing functions to assess the severity of the patient’s health concerns using protocols and algorithms in a manner that providers patient dispositions to emergency care and clinic provider appointments within the scope of the license practical nurse.

Required Skills

Customer Services:

• Ability to communicate clearly and calmly with callers.
• Maintains communication between medical staff, administrative staff, and/or patient/families.

Clinical Services:

• Manages nurse-directed patient telephone calls requesting health care services.

• Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols, guidelines, and standing orders.

• Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.

• Accurately documents symptoms / complaints, nursing assessment, advice provided and patient / caller response.

• Coordinate and schedule same-day appointments on the providers’ schedules.

• Manage prescription refills per protocol.

• Provide patient education: e.g. chronic disease, preventative and family.

• Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.

Environmental Services:

• Contributes to the overall cleanliness and appearance of personal work space and department.

Required Experience

Minimum Education: Graduate of an accredited nursing school

Work Experience: Previous experience in medical practice is preferred

Required License/ Certification/Registration: Current Kentucky or Multi-State License. Basic Life Support Certification

Skills:

• Communication Excellence
• Knowledge of disease processes, normal growth and development of all age groups.
• Nursing assessment skills with / without visual inspection utilizing basic nursing theory.
• Critical clinical thinking skills
• Ability to work tactfully and effectively with patients, family members, other employees and physicians.
• Word Processing / Computer
• Strong customer service
• Multi-tasking
• Time Management
• Organization
• Attention to Detail
• Professionalism / Positive Attitude
• Quality Focus
• Adaptability

Customer Services:

• Ability to communicate clearly and calmly with callers.
• Maintains communication between medical staff, administrative staff, and/or patient/families.

Clinical Services:

• Manages nurse-directed patient telephone calls requesting health care services.

• Evaluates and assesses patient’s health care needs based on patient’s signs and symptoms utilizing established triage protocols, guidelines, and standing orders.

• Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs.

• Accurately documents symptoms / complaints, nursing assessment, advice provided and patient / caller response.

• Coordinate and schedule same-day appointments on the providers’ schedules.

• Manage prescription refills per protocol.

• Provide patient education: e.g. chronic disease, preventative and family.

• Assures that pertinent medical information is forwarded to proper departments as needed for continuity of patient care.

Environmental Services:

• Contributes to the overall cleanliness and appearance of personal work space and department.