Summary

The Construction Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, estimate creation, and project audit. General office duties, such as drafting correspondence, filing, and creating reports, are also included within this role.

Primary Roles and Responsibilities

Customer Satisfaction

· Assist with customer service and management of the customer experience through weekly phone calls and emails.

· Monitor and ensure client requirements are followed.

· Assist with scheduling all warranty activities.

Project Initiation

· Enter lead/jobs into the operating system and make sure all information in the project is correct.

· Schedule PM initial visit with customer.

· Educate customers on process.

· Review and validate project file documentation.

Project Planning

· Confirm with PM project scope of work is complete.

· Maintain customer and client communications.

· Ensure all paperwork is complete with customer and client prior to project start.

· Work with mortgage company to acquire funding for project.

· Ensure funds have been received as per the contract prior to project start.

· Sign up new Subcontractors and maintain insurances and licensing.

· Assist PM & Superintendent with Work Orders & POs based on project budget.

· Assist in acquiring proper permits as necessary and ensure all correct procedures are being followed with local municipalities.

Project Execution

· Update budgets.

· Order materials and supplies as needed.

· Update project schedule and timeline in WC/RM.

· Assist in identifying and qualifying resource providers.

· Assist with validation of completed Work Orders & PO documentation.

· Assist with updating contract status with change orders and keep customer and client advised.

· Maintain Work-in-Progress (WIP) board.

· Maintain internal and external communications.

· Maintain communication log.

· Prepare project reports.

· Upon project completion review file documentation and update as necessary.

· Manage collections activities.

· Perform project close-out

General

· Take ownership of roles and responsibilities and be proactive in completing them.

· Complete any other unique tasks outside of normal activities as needed.

· Complete any other unique tasks assigned by Construction Coordination Manager or Construction Operations Manager

Necessary Experience and Skill Set

· A minimum two years of business experience

· Working knowledge of current business software technologies

· Superb customer service, administrative, and verbal and written communication skills

· Intermediate math skills

· Experience in the restoration and/or construction industry preferred.

Formal Education/Training

· High school diploma/GED

· Associate’s/bachelor’s degree preferred.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours in support of emergency services, and some flexibility in hours may be needed depending upon the business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.