Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Summary

The Construction File Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, estimate creation, and project audit. General office duties, such as drafting correspondence, filing, and creating reports are also included within this role.

Primary Responsibilities

· Assist with customer service and management of the customer experience

· Monitor and ensure client requirements are followed

· Assist with scheduling all warranty activities

· Enter lead/jobs into the operating system and make sure all information in the project is correct

· Schedule CM initial visit with customer

· Educate customers on process

· Review and validate project file documentation

· Confirm with CM project scope of work is complete

· Maintain customer and client communications

· Support CMs ensuring customer and client agreement on scope and estimate

· Ensure all paperwork is complete with customer and client

· Ensure estimates are distributed to all necessary parties

· Interface with Subcontractors for availability

· Sign up new Subcontractors and maintain insurances and licensing

· Issue POs based on project budget

· Acquire proper permits as necessary and ensure all correct procedures are being followed with local municipalities

· Schedule inspections with building departments

· Update budgets

· Order materials and supplies as needed

· Update project schedule and timeline

· Assist identifying and qualifying resource providers

· Validate completed PO documentation

· Update contract status with change orders and keep customer and client advised

· Maintain Work-in-Progress (WIP) report

· Maintain internal and external communications

· Maintain communication log

· Prepare project reports

· Upon project completion review file documentation and update as necessary

· Manage collections activities

· Perform project close-out

Education and Experience Requirements

· High school diploma/GED

· Associate or bachelor’s degree preferred

· A minimum two years of business experience

· Working knowledge of current business software technologies

· Superb customer service, administrative, and verbal and written communication skills

· Intermediate math skills

· Experience in the restoration and/or construction industry preferred Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing may be required. This could require the ability to lift files, open filing cabinets, and bend or stand on a step stool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours between 8:00 a.m. and 5:00 p.m., Monday–Friday, 40 hours per week. This position occasionally requires longer hours (beyond 8 hours a day) in support of emergency services, and some flexibility in hours may be needed dependent upon the business needs.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges an understanding of the responsibilities of this position. Any item not understood should be clarified before signing to ensure that I understand what is expected.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.