Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

SERVPRO Team Fletcher is hiring a Construction Job File Coordinator! This office-based position needs a person who loves to help customers and is knowledgeable in construction/damage restoration and computer job tracking. If you are a detailed, accurate, organized person with a strong sense of urgency to help customers who are in difficult situations, then You could be our Hero!

The primary responsibility of the Job File Coordinator is to monitor incoming leads from conversion to active job status through final completion of work and customer invoicing. The Job File Coordinator will work closely with Restoration and Construction Management to maintain an accurate work-in-progress board and audit daily documentation for all job files. The Job File Coordinator will also review the scope, estimate, and job file documentation to ensure all program requirements are met and all work performed is accurately invoiced.

Key Responsibilities

Responsible for clear and efficient project communication with the customer, insurance adjusters, and project stakeholders

Daily project(s) oversight to include monitoring status, audit, and work-in-progress

Create/review preliminary estimate using estimating software

Review and validate job site documentation

Work closely with Project Managers to ensure thorough and accurate project documentation from beginning to end

Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing

Collaborate and assist with other departments, as needed

Position Requirements

High school diploma/GED (preferred)

Experience in the restoration, construction, or insurance industry is required

At least 1 year of customer service in an office-related experience is required

Exceptional customer service skills, strong administrative abilities, and excellent verbal and written communication skills required

Experience in job file processes a plus

Ability to multitask and to remain detail orientated

Must be knowledgeable in Microsoft Office and able to learn multiple proprietary software systems

Proficiency in using various digital tools and technologies to complete job tasks efficiently

Skills/Physical Demands/Competencies

This is a full-time sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, bend, climb stairs or stand on a stepstool as necessary.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working hours varying between 7:00 a.m. and 5:00 p.m., Monday–Friday. This position may require longer hours and some flexibility in hours may be needed depending upon business needs. This position does require the ability to perform on-call duties on a rotational basis during after-hours and weekends.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.