Summary The Construction Manager is responsible for managing a wide range of functions necessary to obtain and successfully execute construction projects. They are responsible for ensuring a high quality of service in all dealings with customers, clients, subcontractors, resource providers, and company employees involved in construction services. They are also responsible of the management and maintenance of all systems and processes that collectively constitute the operating system used to manage construction.

Primary Responsibilities  Manage the customer experience and overall customer satisfaction  Manage the client experience and overall client satisfaction  Evaluate and sell projects  Educate customers on construction process  Develop scope of work for projects  Develop and review estimates  Negotiate customer and/or client approval of project scope and estimate  Negotiate terms and set expectations  Collect deposits and draws  Schedule in-house technicians, subcontractors, and/or material suppliers to provide service on active projects  Create project schedule and timeline  Coordinate and oversee the execution of services  Conduct quality assurance activities and resolve issues  Document and/or review job file to support the services provided  Maintain communication with internal and external stakeholders  Ensure all work performed complies with the plans, specifications, local codes, and requirements of the scope of work  Compile and resolve punch list items  Perform final walk-through with customer  Secure a signed Certificate of Completion and Certificate of Satisfaction  Review budgets  Manage expenses and assist in collecting final payment  Recruit, train, and onboard personnel as needed  Manage personnel  Manage all warranty activities  Ensure proper permits are acquired  Identify and qualify subcontractors and resource providers  Manage any equipment, tools, and materials (assets)  Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times  Be familiar with and be able to execute all roles and responsibilities of the Construction Coordinator and Construction Superintendent  Continued development of leadership and management skills, as well as restoration/construction expertise  Perform other job duties as assigned

Education and Experience Requirements  High school diploma/GED  Project Management Professional (PMP) certification preferred  Superb customer service track record  Effective written and oral communication  Intermediate math skills  Basic computer skills including Word and Excel.  Experience in restoration and/or restoration construction preferred Physical and Work Environment Requirements  Walking and/or standing throughout the day  Frequent driving and sitting  Occasionally climbing ladders  Occasionally exposed to extreme conditions such as heat  The noise level at individual jobsites can be loud Normal Working Hours, Additional Working Hours, and Travel Requirements This is a full-time position, working hours varying between 8:00 a.m. and 5:00 p.m., Monday–Friday, 40 hours per week minimum. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

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All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.