Benefits:

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

About Us Servpro is a national leader in property damage restoration, with over 2,000 franchises across the United States. Our locally operated franchises provide cleaning and reconstruction services for residential and commercial properties in the Lehigh Valley and surrounding areas.

Position Description

We are seeking a Construction Project Coordinator to join our team! This administrative role is pivotal in ensuring the smooth operation of construction projects by managing schedules, maintaining project documentation, and providing excellent customer service. This role reports to the Construction Department Manager. The ideal candidate will have several years of administrative experience. Construction industry experience is a plus!

Responsibilities Scheduling:

Manage and coordinate construction department calendars to ensure timely project completion.

Schedule customer appointments

Update construction personnel on scheduling changes

Data Entry:

Accurately input and update customer information, project details, and expenses into the company database and project management system

Organize electronic and physical job files, ensuring easy access to relevant documents and information

Regularly review and update project notes to keep all involved parties informed of progress and changes

Documentation:

Ensure insurance compliance by accurately maintaining and updating project documentation

Prepare and distribute necessary paperwork, such as contracts, permits, and compliance documents, as required for each project

Keep accurate records of project-related correspondence, including emails, letters, and meeting minutes

Billing:

Generate invoices, collect deposits, and track accounts receivable for each project

Follow up with customers regarding outstanding balances and payment arrangements as needed

Process accounts payable invoices and ensure timely payments to subcontractors, suppliers, and other vendors.

Customer Service:

Provide timely and professional responses to calls, emails, and inquiries from customers and subcontractors.

Proactively communicate with customers to keep them informed on project progress and requirements.

Build and maintain positive client relationships by delivering exceptional service.

Skills

Excellent organizational skills with a keen attention to detail.

Strong communication skills, both verbal and written.

Proficiency in data entry and maintaining organized records.

Ability to multitask and prioritize tasks effectively.

Customer-focused attitude with a dedication to providing exceptional service.

Proficiency in Google Suite and other relevant software applications.

Ability to work independently and as part of a team in a fast-paced environment.

Knowledge of construction processes and terminology is a plus.

Compensation

$25/hour, regular M-F schedule

Full benefits after 90 days, including PTO, 401k matching, health insurance (medical, dental & vision)

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.