Job Description

Press Ganey currently has an exciting opportunity for a Consulting Specialist to join the Strategic Consulting team. Qualified candidates will have prior healthcare industry experience working in or with health plans supporting process and/or improvement efforts that improve the health plan and member experience.

Responsibilities include:

• Analytic, Coaching and Problem Solving * Utilize Press Ganey and client data assets and resources to consult with health plans to respond to industry change and opportunities for improvement and growth in complex situations while being able to adapt to changing circumstances and new requirements * Partner with health plan organizations to complete data analysis, data interpretation, and process design to identify, recommend, and solve business problems * Construct and/or lead data analysis to support a wide range of health plan analytics to identify opportunities for improvement in operational processes that impact member experience. * Effective trainer ensuring active engagement and effective knowledge transfer for member experience best practices and process improvement.
• Managing Projects & People * Coordinate actions to get work completed efficiently which includes delegating and leveraging appropriate internal and client resources * Manage and deliver defined scope of engagement plan including timelines, deliverables, budget and outcomes for engagements * Lead preparation of client deliverables including data analyses, assessments, quality reviews, training, and presentations
• Client Relationship Management * Build and manage successful client relationships generating positive client feedback on quality, value, innovation, delivery, and results * Serve as the direct point of contact with the client and quickly establish credibility for the respective project work stream by proactively building strategic working relationships
• Professional Acumen * Communicate effectively (written and verbal) and appropriately influence various audiences and levels of client management including risks and recommendations to project management * Plan, organize and prioritize project activities using work plans and other project management tools

Qualifications

• 3+ years of previous work experience in the healthcare industry, preferably working with health plans or healthcare consulting in a client facing role.
• Specific experience/background in one or more of the following:
  • Health plan operations, specifically focused on quality management/monitoring and/or member/consumer experience.
  • Experience in change management processes to facilitate implementation of improvement initiatives.
• Past experience building and maintaining collaborative relationships with clients.
• Strong presentation and communication skills to be able to effectively communicate with clients.
• Demonstrated experience in driving performance improvement initiatives, preferably in the healthcare industry.
• Requires strong data analytic skills (Excel, Access, SQL, SAS, visualizations, etc.).
• Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation.
• Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities.

Education

• Bachelor’s degree required and a Master’s degree preferred from an accredited university (Disciplines preferred include healthcare administration, health policy and administration, medical informatics, business administration, or clinical degree).

Travel of 50% or more across the United States.

Additional Information

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $62,000 - $110,000 . It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/