Benefits:

Life Insurance

Long Term Disability

10 Paid Holidays

120 hours PTO

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job Summary

We are looking for a Consumer Account Representative to join our team in Grand Rapids, Michigan! This position is primarily responsible for fielding inbound calls from consumers to confirm account information, set up payment arrangements and process payments. These individuals must possess proven ability to overcome objections, be detail oriented, and capable of communicating with others on a variety of levels. This position requires extensive telephone work and data entry skills.

Responsibilities:

Process all incoming consumer calls by responding to basic questions, assist with account payments, and provide information regarding potential payment plans.

Utilize resources available to determine employment and asset information for consumers utilizing procedures set forth by the company.

Provide excellent customer service by contacting potential employers on behalf of clients to verify employment for consumers with open accounts placed with the company.

Skip trace accounts according to established practices, using assigned skip tracing tools.

Accurately document all calls and third-party contacts pertaining to verification of employment

Review accounts at set intervals for potential employers and contact information.

Qualifications:

Any combination of education and experience which has led to the acquisition of the required skills, knowledge, and abilities

Self-motivated with strong decision-making capabilities; initiative to work independently with minimal supervision.

Ability to meet goals and deadlines in a fast paced, performance driven environment

Strong communication and negotiation skills with the ability to multi-task and react quickly in a fast-paced environment.

Effective communication, problem solving, interpersonal and teamwork skills are essential. Strong negotiation, problem solving, and probing skills that are utilized in a professional manner