Job Description

CONSUMER ATTORNEY MARKETING GROUP (CAMG) is an advertising agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV & radio campaigns for the legal industry. We are currently accepting applications nationally for Remote Call Center Representatives. These work-at-home positions are for all shifts, affording great measures of flexibility for driven and disciplined individuals with the ability, space and environment conducive to work from home and measured and eventually rewarded based on volume. This is NOT sales, but client service attitude, professionalism and courtesy is required for success. We are conducting virtual interviewing and also virtual training sessions for those who are hired. To do both the virtual interview and the training, you must have access to either a laptop or a computer with webcam. After training concludes, successful employees are provided with loaner equipment to work from home.

SUMMARY/OBJECTIVE

In this position, we are looking for highly motivated individuals to assist our consumers in pursuance of a legal claim. Professional phone etiquette, soft skills, attention to detail, and accurate data entry is a MUST.

We are looking for full-time employees that are committed to working 8 hours each day, 5 days a week, as scheduled by a supervisor. We have multiple shifts available as this operation is 24/7. Note, all candidates MUST be available for full-time training, M-F 8:30a – 5:00p PST.

ESSENTIAL JOB FUNCTIONS

• Remain readily available for all inbound calls and transition to outbound calls as needed
• Handle a high call volume daily
• Maintain professionalism and follow all call handling procedures as trained
• Follow each client’s intake criteria to obtain needed information
• Maintain reports per Client/Campaign on outreach attempts + final call disposition

REQUIREMENTS:

• Flexible/open to work varying shifts, including overtime and/or holidays
• Proficient in Word and Excel, including Microsoft Office/Office 365 and ability to learn proprietary software
• Type (40 wpm) with accurate data entry on all reports and completed intakes
• Demonstrate a dedicated work ethic with an adaptable mentality to work in a fast-paced environment / Deadline driven
• Demonstrate effective time management, organizational, and analytical skills
• Exceptional oral and written communication skills
• Must have a pleasant, positive, patient, and friendly attitude
• Uphold a high level of confidentiality

EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• Experience in customer service, call center, or related field preferred
• Legal/Medical/Pharmaceutical background is a plus
• Military Veterans encouraged to apply

Company Description

Headquartered in Los Angeles, California, CAMG is an advertising and public relations agency that combines media buying expertise, industry experience and intensive analytics to deliver the most effective TV, radio, & digital media campaigns to our legal industry clients. We are an Equal Opportunity Employer. It is our policy to provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information, veteran status or any other basis prohibited by applicable federal, state or local law. All offers of employment are contingent upon successful completion of a criminal background check and verification of prior employment and education.