Consumer Experience Service Advisor

Sam Galloway Ford-Lincoln

Consumer Experience Service Advisor

Fort Myers, FL
Full Time
Paid
  • Responsibilities

    Automotive Service Advisor No Experience Necessary

    We are seeking 1 to 2 customer centric people to assist our guests at Sam Galloway Ford-Lincoln. If you have excellent communication skills, are a motivated individual that is willing to learn how to educate and explain service recommendations and demonstrate elite customer service results we want you on our team.

    About Sam Galloway Ford-Lincoln

    Sam Galloway Ford Lincoln is a fourth generation family owned dealership that has been doing business in Lee County since 1927. We support several different charitable organizations throughout Southwest Florida. Among them are the American Cancer Society, the preservation of the Edison-Ford Winter Estates and the Community Cooperative Ministries (The Soup Kitchen), to name a few.

    Job Responsibilities

    As a Consumer Experience Service Advisor , you will be tasked with assisting customers to make Mobile Appointments as well as arranging for pick-up and delivery of customers vehicles and assure that our clients are given a "5 STAR EXPERIENCE".

    Additional responsibilities include:

    Prepare a complete and accurate estimate of cost for parts and labor get approval from warranty companies

    Monitor the progress of each vehicle throughout the day

    Update the customers on the status of their vehicles

    Verifying that the final invoice reconciles with the work performed on the repair order

    Be available on the Service drive to meet and greet customers and assure that they are taken care of in a timely manner

    Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer

    Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

    Job Requirements

    Proven track record of achieving exceptional Customer Satisfaction

    The individual must possess a high degree of personal ownership and accountability

    The individual must possess a high degree of integrity and professionalism

    The ability to work in a fast-paced environment

    Self-motivated enthusiastic presence in a team environment

    Team Player

    Excellent communication skills

    Reynolds and Reynolds experience is a plus

    Consistent and stable work history

    Valid in-state driver's license

    High school diploma or GED equivalent required

    Pre-employment background check, and drug-screen required prior to being hired

    Professional appearance and work ethic

    Benefits

    Family owned and operated

    Stability of an established company

    Experienced and tenured management staff

    Fast paced work environment

    88 service bays

    We carry over 4 million dollars in parts inventory

    Recently updated facility and equipment

    Weekly pay checks

    Paid vacation up to 3 weeks and holidays for full time employees

    Medical, dental, and vision plans

    Health savings spending account

    401k with matching contributions

    Company paid life insurance

    We are looking for the individual that believes in

    Commitment to customer satisfaction

    Honesty

    Integrity

    Loyalty

    &

    Loves to make a difference in whatever they do.

    If you are looking for all of the above, we look forward to meeting you soon.