Benefits:

401(k)

401(k) matching

Bonus based on performance

Company car

Company parties

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Stock options plan

Training & development

Vision insurance

Wellness resources

About the Role:

We are seeking a dynamic Contact Center Manager to join our team at Voda Cleaning & Restoration Corporate in Madison, WI. This role offers the opportunity to lead and develop a team of customer service representatives, while contributing to the growth and success of our company.

Responsibilities:

Manage and oversee the daily operations of the contact center

Develop and implement strategies to improve customer service and satisfaction

Monitor and analyze performance metrics to ensure targets are met

Train, mentor, and motivate contact center staff

Collaborate with other departments to optimize processes and resolve customer issues

Requirements:

Proven experience in a contact center or customer service management role

Excellent communication and leadership skills

Ability to work in a fast-paced environment and handle high call volumes

Knowledge of CRM systems and call center technology

Strong problem-solving and decision-making abilities

About Us:

Voda Cleaning & Restoration Corporate has been a trusted leader in the cleaning and restoration industry for over 20 years. Our commitment to excellence and customer satisfaction has earned us a loyal customer base and a reputation for quality service. We offer a supportive and collaborative work environment, with opportunities for growth and advancement within the company.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.