DIN TAI FUNG RESTAURANTS

Job Title: Learning Content Specialist (Front of House)

Compensation: $83,750 - $102,500 Annual Salary

The base salary or hourly wage range for this role will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.

Location: Hybrid, Din Tai Fung - Corporate Office in Arcadia, California

About Us:

Din Tai Fung, a globally acclaimed culinary icon renowned for the art of Xiao Long Bao, is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food, service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife, Pen-Mei Lai, Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today, the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations, with more than 170 locations in 13 countries worldwide.

Since its founding, Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000, the restaurant brand opened its first U.S. location in Arcadia, California and has 16 locations to-date, offering an upscale yet inviting cultural dining experience. With each restaurant, each interaction, and each bite, DTF aims to bring people together to inspire appreciation of culture.

Benefits and Perks:

Competitive Pay & Benefits

Employer Contribution for individuals and eligible dependents' medical insurance

Dental, Vision, and Life Insurance

Health Savings Account (HSA)

Commuter Spending Accounts

401(k) Plan with company match

Employee Assistance Program

Discounts through BenefitHub

Employee Meal Discounts

Opportunities for growth; we love promoting within!

About the Role:

Din Tai Fung is seeking a motivated and detail-oriented Learning Content Specialist for Front of House (FOH) operations. This role is responsible for assisting in the creation of training content and materials for various FOH positions, including Greeters, Servers, Bartenders, Bussers, and Cashiers. The ideal candidate will have some experience in FOH operations, technical writing, and content creation. This position plays a key role in supporting the FOH teams to maintain Din Tai Fung’s high standards of customer service and operational efficiency.

Responsibilities:

Content Development and Design

Assist in designing and developing FOH training materials, including step-by-step guides, instructional videos, and process documentation, using the ADDIE model (Analysis, Design, Development, Implementation, and Evaluation).

Ensure training materials are accurate, user-friendly, and tailored to the specific needs of each FOH role.

Format all FOH training materials to make sure they are aligned with brand standards.

Help incorporate new technology and media into training programs to enhance learning and engagement.

Subject Matter Expertise and Collaboration:

Apply knowledge of FOH operations to create relevant and practical training content.

Collaborate with FOH staff, restaurant management, and other SMEs to ensure training programs align with current best practices and operational standards

Participate in training content meetings and assist in holding contributors accountable to content delivery deadlines.

Quality Assurance and Continuous Improvement:

Review and proofread training materials to ensure clarity, simplicity, and functionality within the restaurant environment.

Assist in testing training processes and materials in real-world scenarios to validate their effectiveness and usability.

Support the identification of opportunities for process improvements, curriculum enhancements, and new procedures, continually refining training content.

Training Program Management:

Help maintain an up-to-date Learning Management System (LMS) and ensure FOH training content is accessible to the target audiences.

Assist in developing tools for operational implementation training and execution, such as checklists and operational site visit reports.

Support training initiatives and programs to ensure timely and effective delivery.

Collaborate with the Field Training Team to implement and execute training content and programs, ensuring a seamless handoff and successful deployment.

Communication and Feedback:

Communicate clearly and effectively, using appropriate vocabulary, grammar, and logic, adjusting communication style to the audience.

Gather and incorporate feedback from FOH staff and management to improve training programs continually.

Assist in the rollout of new menu items and operational changes by creating detailed training materials, such as PowerPoints, posters, and checkbook inserts.

Job Requirements:

1-2 years of experience in learning and educational content development, with a focus on FOH operations.

Bachelor’s degree from a university

Demonstrated ability to write detailed and systematic process guides.

Strong written and verbal communication skills.

Experience with Learning Management Systems (LMS) and content creation tools (e.g., Articulate, SCORM).

Proficiency with Adobe Creative Suite for designing training materials.

Expertise in Google Suite for collaboration and content management.

Advanced skills in PowerPoint for creating engaging and informative presentations.

Knowledge of FOH operations in the restaurant industry.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Requirements:

Proficiency with Adobe Creative Suite for designing training materials.

Certification in Learning & Design

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.

Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As part of our hiring process, Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employee's Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employee’s eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws, ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment, every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws, the Company will be required to terminate their employment immediately. To learn more about E-Verify, please visit: https://www.e-verify.gov/employees.

Applicants must be 18 years or older.

Flexible work from home options available.