IT Support Specialist - bilingual (English & Chinese)

Continent Solution System, INC

IT Support Specialist - bilingual (English & Chinese)

Rowland Heights, CA
Part Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Compensation

    Flexible Scheduling

    Career Growth Opportunities

    Job Summary

    We are seeking a knowledgeable part-time IT Support Specialist to join our team. As the IT Support Specialist, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

    Responsibilities

    Maintain computer hardware in working order

    Set up employee workstations (computers, printers, routers, etc)

    Install and configure software

    Train colleagues in best practices in technology and how to use software and equipment

    Assess security risks and ensure the security of networks and computer systems

    Maintain optimized local network

    Manage work applications and social media passwords

    Be familiar with managing the e-commerce website Shopify, including managing products and editing pages

    Monitor and manage surveillance systems and assist in reviewing footage when necessary

    Manage JianDaoYun platform

    Assist Chinese employees with updating VPNs and resolving various VPN issues

    Qualifications

    Must be able to read and write in English and Chinese

    A bachelor’s degree in Computer Science or a related field is preferred

    Previous experience as an IT Technician or an IT Certification is preferred

    Strong troubleshooting and analytical skills

    Ability to work well as part of a team

    Strong written and verbal communication skills

    Understanding of data privacy and security

    Schedule

    Three days in the office

    Days are flexible