Job Description

Customer Service Representative (100% REMOTE Florida)

Description:

Do you enjoy researching and identifying ways to help people save money? Are you interested in learning more about healthcare and benefits? We are hiring Customer Service Representative who will support Healthcare. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. We offer paid training, health benefits for you & your family, the opportunity for professional growth, and many more employer perks. Interested? APPLY TODAY!

RESPONSIBILITIES:

• Answer Inbound Calls from Customers and Address Questions & Concerns
• Provide Information About Their Insurance Coverage & Benefit Plans
• Make Outbound Calls to Customers, Insurance and/or Doctor's Office as Needed to Verify Benefits
• Resolve Concerns to Simplify Their Healthcare Experience
• Navigate Through Multiple Computer Applications with Speed & Accuracy
• Ability to Adjust Schedule as Needed When Volume of Work Business Needs Change

WORK AT HOME REQUIREMENTS:

• High-Speed Internet With At Least 10 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)
• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
• Must Live in FLORIDA or the following states to be considered: TX, FL, and PA
• Dedicated, Quiet, & Secured Workspace with No Distractions
• A USB Wired Headset with Noise Canceling Microphone

ADDITIONAL REQUIREMENTS:

• 18+ Years Old & High School Diploma/GED
• Professional Positive Attitude & Courteous Telephone Etiquette
• Full-Time Schedule Availability to Meet Business Needs (may include weekends)
• Willing to submit a Drug Test and Background Check

BENEFITS & PERKS:

• $15 Hour
• Benefits Eligible After 60 Days
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development

Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. NEW HIRE TRAINING TIME IS NOT APPLIED TOWARDS THE SIX (6) MONTHS SERVICE REQUIREMENT. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

ABOUT CONTINUUM GLOBAL SOLUTIONS, LLC Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at WWW.CONTINUUMGBL.COM.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @CONTINUUMGBL e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to CORPORATE.SECURITY@CONTINUUMGBL.COM.

Company Description

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals.