Benefits:

Entry level

Opportunity for advancement

Paid time off

Training & development

Job Title: Contracting Specialist

Job Summary:

Independence Marketing Group is seeking a highly organized and customer-focused Contracting Specialist - Administrative Assistant to join our team. In this role, you will be the main point of contact for our agents, ensuring a smooth and efficient contracting experience. You will handle communications, manage documentation, and provide support throughout the contracting process. If you are detail-oriented, enjoy working in a fast-paced environment, and have a passion for helping others succeed, we encourage you to apply.

Key Responsibilities:

Customer Communication: Manage inbound and outbound calls and emails from agents, providing clear and courteous assistance during the contracting process.

Documentation Management: Organize and maintain both physical and electronic records, ensuring all paperwork is accurate and up-to-date.

Contracting Support: Serve as a knowledgeable resource for agents on carrier contracting and certification requirements.

Agent Onboarding: Guide new agents through the onboarding process, making it smooth and straightforward.

Problem Resolution: Address agent inquiries and resolve issues promptly via phone, email, and online meetings.

Core Values Alignment: Demonstrate our company's values in all interactions and decisions.

Adaptability: Work both independently and collaboratively, adapting to new systems and processes as needed.

Qualifications:

Bilingual Required: Fluent in both English and Spanish to communicate effectively with our diverse agent base.

Customer Service Experience: 1-2 years in customer service, account management, or a similar field is preferred but not mandatory.

Technical Skills: Proficiency in CRM systems, Microsoft Office, and Adobe software, with a willingness to learn new technologies.

Attention to Detail: Strong organizational skills and attention to accuracy.

Self-Starter and Team Player: Ability to work independently with minimal supervision and collaborate effectively with colleagues.

Preferred Experience: Experience with Medicare or insurance contracting is a plus.

Why Join Independence Marketing Group?

We offer more than just a job—we offer a collaborative and supportive work environment where your contributions are valued. We invest in our team members' growth and success, ensuring a fulfilling career path.