Job Description

FULL AND PART-TIME AVAILABLE

CRC IS A CONTACT CALL CENTER RECEIVING INBOUND CALLS FOR ELECTRIC COOPERATIVES AND UTILITIES ACROSS THE UNITED STATES.

CUSTOMER SERVICE REPRESENTATIVES HANDLE CALLS FOR POWER OUTAGES, BILL PAYMENTS, AND ASSIST CUSTOMERS WITH QUESTIONS ON THEIR UTILITY ACCOUNTS.

We are currently seeking energetic and dedicated people to help us achieve our vision of exceeding our member/customer expectations. CRC is looking for quick learners that have proven ability to handle multiple priorities in a fast-paced environment while encompassing a professional attitude, company and customer focus, and effective communication skills.

QUALIFICATIONS

A CSR plays an integral part in providing quality service to members/customers of electric cooperatives and energy providers from across the United States. CSRs assist customers with their telephone inquiries by answering questions, resolving concerns, and providing/receiving information; involves spending extensive time multi-tasking on a computer and telephone.

The ideal candidate would:

• thrive in our fast-paced, customer-focused environment
• be able to interface with a variety of people in a positive manner, work well independently, and as part of a team
• possess strong written and verbal communication, listening, and problem-solving skills
• be flexible and receptive to change.

EDUCATION AND EXPERIENCE

• High School diploma or GED
• Experience in a Call Center setting preferred
• Customer Service experience preferred

CRC is filling multiple positions on various shifts. Scheduling includes weekends and holiday rotations due to CRC being a 24/7/365 service provider.

SALARY/BENEFITS

CRC OFFERS COMPETITIVE PAY, WEEKEND AND SHIFT DIFFERENTIALS, PAID TRAINING, EDUCATIONAL/TUITION ASSISTANCE, BENEFITS (MEDICAL, DENTAL, VISION, AND LIFE), PAID TIME OFF, AND A 401K PLAN WITH UP TO A 6% MATCH, PLUS MORE.

MATERIALS REQUIRED:

Completed a CRC application form (available on www.crc.coop)

Pre-employment drug testing is required.

CRC is an equal opportunity employer.

COOPERATIVE RESPONSE CENTER, INC.

Fax: 507-437-2099

APPLICATION INFORMATION

TO BE CONSIDERED AN APPLICANT, YOU MUST COMPLETE A CRC APPLICATION FORM. A RESUME WILL NOT REPLACE THE APPLICATION FORM.

Only applicants with complete materials will be considered.

Virtual Interviews will be scheduled with those individuals selected to move forward in our hiring process.

Applications will be accepted until the position is filled or until the posted application deadline if applicable.

The Immigration Reform and Control Act requires that all employers verify the identity of all new employees and confirm that each employee has a right to work in the United States. All offers of employment are contingent on the timely production of documents by the applicant necessary to verify employment authorization and identity.

Requests for reasonable accommodation during the application and/or interview process should be made to the Human Resources Development Department at 507.437.2400.

Cooperative Response Center, Inc. (CRC) is an equal opportunity employer and selects individuals best matched for the job-based upon job-related qualifications regardless of age, race, sex, color, religion, creed, sexual orientation, disability, veteran status, national origin, or any other status or characteristic protected by law.

Pay: Up to $34,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• 8-hour shift
• Evening shift
• Holidays
• Night shift
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Company Description

CRC is a contact call center taking inbound calls for electric cooperatives and utilities across the United States. CSRs take calls for power outages, bill payments and assisting customers with any questions on their accounts.