Job Description

Core BTS seeks an IT Support Technician to provide levels 1-2 troubleshooting and support in an education setting. The support technician will work under the direction of a Technology Manager.  Support for this position on this project will be no less then 2 weeks, and has the potential to last up to 4 weeks. 

Primary duties include:

• PC and peripheral support (i.e., computers, tablets, document cameras, interactive whiteboards, printers, etc.)
• Hardware repair / replacement
• Initial setup / configuration
• Driver / software upgrades
• Operating System  /Application support
• End user knowledge transfer
• Customer configuration support
• System imaging
• Miscellaneous help desk ticket remediation
• General assembly support
• Provide setup / breakdown of I.T. resources required for meetings and other general assemblies

THIS POSITION IS NOT REMOTE.  YOU WILL BE REQUIRED TO REPORT TO THE WORKSITE IN SULLIVAN, NY.

Qualifications

The successful candidate will have 1-3 years of technical support experience, education, certifications, or a combination, along with a desire to learn and motivation to excel in a customer service-centric environment.

Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration, Cisco hardware, Exchange,and virtual environments are highly desired.

Additional Information

EOE/AA

THIS POSITION IS NOT REMOTE.  YOU WILL BE REQUIRED TO REPORT TO THE WORKSITE IN SULLIVAN, NY.

SUPPORT FOR THIS POSITION ON THIS PROJECT WILL BE NO LESS THEN 2 WEEKS, AND HAS THE POTENTIAL TO LAST UP TO 4 WEEKS.

No Agencies Please!!