Job Description

ServiceNow is a digital business transformation company that is putting AI to work for people. Our cloud based platform and AI-powered solutions create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact in significant and important ways.

ServiceNow is an All-Stars on Fortune®’s list of the 2025 Most Admired Companies and one of Fortune®’s Best Places to Work, World’s Best Workplaces and Best Workplaces for Women.

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

What we are looking for:

We are seeking a motivated and ambitious attorney with 5+ years of proven privacy / data protection law experience to join our dynamic legal team. The successful candidate will be located in the US (on a flexible or remote basis), reporting to the Head of AMS Privacy. The position will be a key part of the Global Privacy Team supporting strategic privacy goals and providing legal support on processes involving privacy and data protection across the organization. This is an opportunity to play a key role in ServiceNow’s expanding legal privacy team and to work on challenging global privacy issues in an exciting, fast-paced environment.

What you get to do in this role:

• Provide advice and guidance to various departments, including governance, risk and compliance, sales, product teams, procurement, and human resources, as part of the Global Privacy team.
• Assist the commercial legal and procurement legal team by reviewing and negotiating privacy-related agreements, (e.g. DPAs, SCCs, International Data Transfer Agreements), in support of global sales and procurement transactions.
• Advise on existing and emerging privacy laws in the US and across AMS generally.
• Assist in privacy guidance to the business in relation to AI/ML and other emerging technologies.
• Assist in the development of the company’s privacy practices in light of changes in the law in all Global territories, working in co-ordination with the Global Privacy team.
• Assist in the creation and maintenance of privacy related notices, policies, standards, guidelines and processes, including carrying out privacy reviews and privacy impact assessments.
• Assist in carrying out data transfer impact assessments and providing guidance in relation to international data transfer and data localization developments.
• Assist in pursuing and maintaining privacy related Certifications and Standards.
• Support privacy training for various groups within the company.
• Advise on product related legal issues.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 8+ years of experience
• Active membership in at least one U.S. State bar
• Relevant experience at a law firm and in-house
• Excellent negotiating and influencing skills, and a talent for non-confrontational, win-win negotiations
• Ability to distill complex issues and communicate well both one-on-one, in groups, and in internal and external contexts
• Degree is required

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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