Job Description

Corporate Job Bank has an immediate opening for a Customer Service Representative located in Tempe, AZ

LOCATION: Priest & Broadway

PAY: $17-18/HR Based on Experience

SHIFT: Monday-Friday 8:00AM-5:00PM

DESCRIPTION: The Escalations Specialist will de-escalate calls by using empathy skills and various techniques as well, they’ll also be responsible for prioritizing orders on a need by need basis for the contractors depending on the nature of the order and request. You’ll be responsible for finding accommodations for the customers to find a resolve as well too. This is a growing company and there will be room for lots of growth and promotions later as you grow with them!

PRIMARY DUTIES AND RESPONSIBILITIES:

· De-escalations Specialist, someone who can De-escalate calls with customers. · Prioritizing order and dispatching contractors on a need by need basis

· Prior retail experience is a huge plus

· Maintains customer records by recording account information.

· Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

· Prepares product or service reports by collecting and analyzing customer information.

· Contacts customers to schedule service technician appointments.

· Monitor builders’ schedules and maintain service technician schedules.

· Orders all parts turned in by Service Technicians

· Contributes to the effort of the team by accomplishing related results as needed.

KNOWLEDGE, SKILLS AND ABILITIES:

· High school diploma or equivalent (GED).

· Order Processing Experience 1 year.

· Knowledge of interior designs and remodeling.

· Minimum of 2 years’ experience in a professional office setting.

· Working knowledge of Windows software, including Word and Excel.

· Computer experience in data entry and report generation.

· Working knowledge of PC-based accounting software helpful.

· Above average interpersonal, written and verbal communication skills.

· Excellent organizational skills, accuracy and attention to detail.

· Must maintain high standards of confidentiality.

APPLY NOW!!!

APPLY NOW USING THE LINK OR CONTACT THE RECRUITER BELOW WITH YOUR RESUME!

Brently Siders Recruiter OFFICE: 480-966-0709 Ext. 135

DIRECT LINE: 480-907-7545

TEXT: 480-907-7579 “Furniture CSR”

1955 E Broadway Rd, Ste 102 | Tempe, AZ 85282 SEARCH JOBS |APPLY/REGISTER

ABOUT US

Corporate Job Bank is the largest locally owned staffing firm in Arizona, established over 35 years ago. Visit our website and follow us on social media to find out today how “Our people make the difference!”

www.CorporateJobBank.com

Corporate Job Bank is an Equal Opportunity Employer.

SCREENING REQUIRED (EXAMPLE: ALL CANDIDATES MUST COMPLETE DRUG TESTING AND CRIMINAL HISTORY REVIEWS)

Company Description

ABOUT CORPORATE JOB BANK: With nearly 35 years in the business, Corporate Job Bank is committed to providing valuable opportunities to both organizations and candidates alike. We pride ourselves on our ability to match organizations and people based on values, skills, and opportunities. We have been ranked as the #1 Staffing Firm by Ranking Arizona for 20 years running earning us the coveted “Platinum Ranking” in our industry. We are a full service personnel firm providing temporary, temp-to-hire, and direct hire services ranging from the production personnel to the upper levels of management. We service multiple sectors including: • Government • Manufacturing (Aerospace, Defense, Consumer Goods, Medical, and Regulated Industries.) • Banking and Finance • Mortgage and Loan Servicing • Medical (Private Practice, Specialty and Sub-Specialty, Outpatient Facilities) • Engineering and Information Technology • Healthcare and Medical • Technology • Leadership Our staff and management team believe in hard work and we conduct our business with professional ethics and integrity! Our people make the difference!