Job Description

Customer Service Representative/Benefit Representative: As an associate in our customer service department you will be the first point of contact for customers and a critical part of our company. The right person for this role is enthusiastic at addressing our customers needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service and experience, then this is a great role for you. WHAT YOU’LL DO Assist viewers through phone and/or in person about account management, billing issues, content and basic product application and navigation for our clients. Give accurate and real-time responses to many different types of customers, consumers, and clients. Have a FLEXIBLE SCHEDULE (40 hours per week) with availability to work overtime when needed. On the flip-side we also make sure to take time off when the schedule allows us to as well! SKILLS Experience using our in house client application system Excellent phone, and face to face navigation skills Good comprehension of smart phone and computer Familiarity with digital streaming services and devices Have a positive, can-do attitude! You’re flexible and have no problem quickly switching gears to better accommodate the needs of our clients or our team Communicate effectively and professionally with others, from customers to coworkers Strong time management skills to ensure productivity in alignment with department standards Value accountability across the board and take ownership of issues from start to finish Flexible schedule (40 hours per week) Must have access to dependable transportation High school diploma, plus one or more years of experience in customer service Minimum six months previous experience in a customer service, sales or technical support role NICE-TO-HAVES Ability to multi-task and keep up proper communication with our cleints Be able to work towards a result and have strong interpersonal skills Maintains poise and professional attitude during high volume Leadership and team building skills BENEFITS Health insurance Company stock with profit sharing Life insurance with option for additional life insurance for you and your dependents Fantastic, fun, positive work environment and team collaboration and spirit! To Apply Now: Send us an email and please Include your updated resume/cover letter with the email. Good Luck!