Job Description

Cosmo is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. We will turn dream kitchens into realities for more consumers than ever before. The kitchen is the heart of the house, and few things are better than having a happy home. Having quality spaces to spend time with your loved ones is vital to a happy home. Our goal is to transform the kitchen by seamlessly integrating performance, technology, and design to advance the kitchen beyond mere form and function. With our products, we want to inspire people to come together and create unforgettable moments.

We’re looking for team members who think big, move fast, work smart, and have a desire to do things better . We are interested in hiring great team members with the talent it takes to keep up with our growth and enjoy working in a fast start up environment.

Our candidate of choice will be able to balance the following skills to be successful:

• Attracts potential customers by answering product and service questions; suggesting information about other products.
• Technical support (product walk-through, troubleshooting, etc)
• Serve as liaison for customer product support with major retailers/ dealers such as The Home Depot, Amazon, Wayfair, Overstock, to name a few.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Walk customers through problem solving process.
• Follow up with customers, provide feedback and see problems through to resolution.
• Facilitating product warranty claims by being a liaison between customer and repair service centers
• Provide first level contact and convey resolutions to customer issues.
• Properly escalate unresolved queries to the next level of support.
• Diffusing escalated situations
• Track, route and redirect problems to correct resources.
• Utilize excellent customer service skills and exceed customers' expectations.
• Walk-in sales
• Light manual labor which consists of pulling and packaging parts, pulling products for walk-in customers
• Recommended procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products offered and services.
• Other duties may be assigned.

QUALIFICATIONS:

• High School diploma or equivalent, required.
• Minimum of 2 year of customer service experience
• Oral Communication Skills
• Written Communication Skills (mainly for writing professional emails)
• Customer Relations/Service
• Diplomacy
• Professionalism
• Computer Literacy
• PC Skills
• 50 WPM (MINIMUM)
• Tech Savvy (plus)
• Mechanical Aptitude / Handy with tools (plus)
• Proficient in Word, Excel (plus)

** This is a STARTING position with a STARTING salary. There's room to grow here based on performance.

JOB TYPE: FULL - TIME

STARTING SALARY: $15.00 - $16.00 /HOUR (DEPENDING ON EXPERIENCE)

EVALUATIONS WITHIN FIRST 3 MONTHS.

LOTS OF ROOM FOR GROWTH. WE ARE ALWAYS LOOKING FOR MOTIVATED INDIVIDUALS LOOKING TO GROW LONG-TERM AND EXCEL IN A COMPANY

Company Description

Cosmo is a rapidly growing appliance brand with a deep understanding of current and future customers and their needs in the kitchen. We will turn dream kitchens into realities for more consumers than ever before. The kitchen is the heart of the house, and few things are better than having a happy home. Having quality spaces to spend time with your loved ones is vital to a happy home. Our goal is to transform the kitchen by seamlessly integrating performance, technology, and design to advance the kitchen beyond mere form and function. With our products, we want to inspire people to come together and create unforgettable moments. In order to accomplish this goal, we need a winning team. What kind of team members are we looking for? People who are looking for a fast start-up environment to thrive in, love taking ownership of their specific role in an organization and ultimately enjoy working hard and together with others. Experience is always preferred but not always required. We enjoy growing the company with people who love to learn and grow.