SYOXSA, Inc. – Counter Sales Representative – Job Description

SYOXSA, Inc. Employee Expectation: A positive attitude is a requirement of all employees. In addition, all employees are required to treat colleagues, customers, suppliers and SYOXSA property with respect. Safety is paramount at SYOXSA. All employees are expected to perform job responsibilities safely and efficiently while abiding by government regulations and company policies. SYOXSA employees are expected to meet and follow the company’s Core Values: 1. Safety First, 2. Provide Service with a Passion, 3. Do it Right the First Time, 4. Be Proactive… Do Something, 5. Always improve yourself… Keep Growing, 6. Foresee Customer Needs… Bring Surprise, 7. Be Grateful Every Day.

Equipment/Benefits Provided: • Paid time off (vacation, holidays, weekends) • Health, Dental, Vision, and Life Insurance • 401(k) Retirement Plan • Career growth opportunities • Company Cell Phone • Work/life balance • Safety Shoes, Glasses, other PPE as needed • Continuous Training • Employee Discounts

Experience, Skills, and Education Requirements:

1. At least 2 years of proven successful customer service experience and/or counter sales experience preferred,
2. Average tenure of at least 2 years over the past 5 years; 3 employers or fewer over the past 5 years.
3. Ability to multi-task specifically receiving multiple calls and multiple in-person customers at the same time.
4. Bilingual English/Spanish preferred with nearly perfect grammar.
5. Proficient in Microsoft Office suite (especially MS Excel & Outlook Emails), and overall advanced computer competence required.
6. Two years of Industrial Gas industry experience with knowledge of welding processes and gas applications preferred.
7. Strong problem solving, critical thinking, coachability, interpersonal, organizational, and verbal/written communications skills.
8. Bachelor’s degree preferred. High School diploma or GED required.

General Job Responsibilities: • Customer Service: Greet customers in a friendly and professional manner as they enter the store. Provide personalized assistance and product recommendations based on their specific requirements. • Product Knowledge: Develop a deep understanding of our product catalog, including various industrial gases, welding rods, welding machines, safety equipment, and related consumables. • Order Processing: Process customer transactions accurately and efficiently at the counter, ensuring correct pricing, discounts, and payment collection. • Technical Support: Offer expert technical advice and guidance to customers regarding the selection, usage, and maintenance of welding equipment, gas cylinders, and related products. • Inventory Management: Maintain accurate stock levels at the counter, restocking shelves as needed, and coordinating with the warehouse to ensure product availability. • Upselling and Cross-selling: Identify opportunities to upsell additional products, accessories, or safety gear that align with the customer's purchase and application. • Safety Compliance: Educate customers about safety regulations and best practices related to the proper handling, storage, and usage of industrial gases and welding equipment. • Customer Relationship Building: Establish and nurture strong customer relationships to foster loyalty and repeat business. • Order Pick-up Coordination: Assist customers with order pick-ups, loading products into their vehicles safely and efficiently. • Cash Management: Handle cash, credit/debit card transactions, and maintain accurate records of daily sales. • Store Maintenance: Ensure the store's appearance is clean, organized, and presentable always, including the store displays and promotional materials. • Collaborative Approach: Coordinate with the customer service team, plant, distribution, and other departments to ensure a smooth and efficient workflow.

Specific Job Responsibilities: • Be the Company’s first point of contact: Answer all phone calls and handle all in-person visits from new and existing customers. Nurture and grow existing customer relationships. Make sure that no customer is left unattended. Increase existing and walk-in customers’ average transaction size (upsell). • Prepare a list of 5 most important to-do’s/pending items to complete and send it to all team members every Monday morning. • Responsible for daily preparation of the Counter Sales Journal ensuring total accuracy in quantities and pricing. Deliver daily to Management for processing. • Manage control of in-process customer-owned cylinder orders and coordinate with Plant Manager to ensure on time delivery to customers. • Perform weekly store inventory and present to management every Friday. • Assist customers who pull up to the front dock, safely move cylinders from dock to customers’ vehicles for safe customer loading. • Use cylinder barcode scanning system to scan cylinders throughout the entire sales and filling process. Make sure all information is entered accurately and always fix inaccurate information. • Escalate customer concerns/inquiries when necessary. Being able to identify and pass on new potential customer leads to Sales. • Follow up and respond to customer emails within 24 hours (preferably less). • Communicate requested customer deliveries to Customer Service, Inside Sales, and the Distribution Manager. Ensure all information is accurate and communicated clearly on the delivery sheet and/or delivery tickets. • Ensure customers are paying their bills within their payment terms. Ask customers to pay past-due amounts before proceeding with the next purchase. • Track daily productivity diligently (i.e., number of calls received and placed, number of in-person visits attended to, number of cylinders filled, etc.) • Take one IWDC Vendor + other Supplier webinars or courses weekly to broaden knowledge of gas and welding applications.

Disclaimer: The above Job Description is not intended to describe the general nature and level of work being performed on this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities, as needed.